Technical Account Manager
AltiumSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Electronic Security, CCTV, Telecom, Cybersecurity, IoTIndustries
Position Overview
- Location Type: Japan (Onsite)
- Job Type: Full-Time
- Salary: Not specified
Alarm.com is a rapidly growing and dynamic technology company seeking a talented Technical Account Manager to join our International Strategic Team based in Japan. This role involves collaborating with the Business Development team to cultivate strong relationships with regional strategic accounts, leveraging technical expertise.
Why You'll Love Working with Us:
- Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology.
- Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com’s comprehensive suite of services.
- Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment.
Requirements
- Education: BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory.
- Experience: 2+ years of work experience in technical support and/or account management.
- Language: Must speak Japanese at a professional, fluent level in English.
- Industry Experience (Plus): Electronic Security, CCTV, Telecom, Cybersecurity, or IoT-related industry experience is a plus.
Responsibilities
- Technical Relationship Management: Build and maintain strong technical relationships with key accounts in the APAC region, guided by the international business development team.
- Pre-Sales Engineering: Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
- Technical Escalation: Serve as a technical escalation point for any potential issues in the region.
- Product Training: Conduct product introduction, installation, and training sessions for our business partners.
- Market Localization: Gather feedback from partners and their customers to enhance our product offering for the local market.
- Industry Representation: Represent Alarm.com at various industry events alongside the business development team.
- Product Knowledge: Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
- Feedback Collection: Identify product and feature improvements based on feedback from key partners, tailored for local markets.
- Regional Travel: Travel across the APAC region to engage with strategic dealer partners.
Application Instructions
- Not specified in the provided text.
Company Information
Alarm.com is a rapidly growing and dynamic technology company focused on providing a platform for connected home solutions.
Skills
Technical Support
Account Management
Pre-Sales Engineering
Technical Escalation
Product Training
Client Relationship Management
Market Localization
Japanese language
English language
Alarm.com
Integrated smart security solutions for businesses
About Alarm.com
Alarm.com offers smart security solutions for small to medium-sized businesses, integrating security, lighting, locks, video surveillance, and energy management into one app. This allows businesses to efficiently monitor and control their premises, benefiting from features like video monitoring and energy-saving smart thermostats. The company partners with authorized service providers to sell and install their systems, which come with low upfront costs and ongoing service fees. Alarm.com aims to provide comprehensive security management that helps businesses operate more effectively.
Tysons, VirginiaHeadquarters
2000Year Founded
$158.6MTotal Funding
IPOCompany Stage
Energy, Enterprise Software, CybersecurityIndustries
1,001-5,000Employees