Tech Support Engineer(Noida) at Level AI

Noida, Uttar Pradesh, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, SaaS, Customer EngagementIndustries

Requirements

Technical experience with modern SaaS applications and systems
Ability to stay organized and handle multiple complex customer tickets simultaneously
Experience with cloud data warehouse technologies such as Snowflake and connectors such as FiveTran (plus)
Experience with reporting tools (advantage)
Understanding NLU technologies and their applications (huge plus)
Must be available in PST hours

Responsibilities

Be experts on Level AI’s product and apply technical knowledge to support customers
Partner with the Customer Success teams and engineering to troubleshoot customer issues, and deliver solutions
Answer knowledge-based questions about the product, and advise on best practices
Develop domain expertise in the areas of common SaaS Integrations (such as Salesforce and Kustomer) and Level AI’s NLU use cases
Document best practices, and answers to common questions and issues
Collaborate with Engineering to prioritize product issues and solutions
Design and implement scalable processes to build out the support team, globally

Skills

Salesforce

Kustomer

NLU

SaaS Integrations

Troubleshooting

Technical Support

Customer Success

Level AI

Enhances customer experience through intelligent automation

About Level AI

Level AI enhances customer experience by integrating human and machine intelligence, primarily serving the Business Process Outsourcing (BPO) industry, including call centers and customer service departments. The company provides software solutions that analyze and optimize call center data, breaking down data silos to ensure all relevant information is accessible for better decision-making and improved customer interactions. Level AI operates on a subscription model, charging clients for access to its platform and tools. Its technology boosts sales team conversion rates and increases the productivity of Quality Assurance (QA) teams, leading to reduced QA costs. By focusing on intelligent automation and data integration, Level AI helps clients achieve significant performance improvements and cost savings, setting it apart from competitors in the BPO sector.

Mountain View, CaliforniaHeadquarters

2018Year Founded

$72.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Remote Work Options

Parental Leave

401(k) Retirement Plan

Risks

Emerging competition from other AI platforms threatens Level AI's market share.

Rapid AI advancements could render Level AI's offerings obsolete without continuous innovation.

Data privacy regulations may impact operations, especially with new monitoring features.

Differentiation

Level AI integrates human and machine intelligence for enhanced customer experience.

The company eliminates data silos, improving decision-making and customer interactions.

Level AI's subscription model offers steady revenue and customer retention.

Upsides

Increased demand for AI-driven customer service solutions boosts Level AI's market potential.

Growing interest in real-time conversational intelligence tools enhances call center performance.

Rising adoption of generative AI technologies automates tasks and personalizes interactions.

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