Team Lead, Technical Services at HackerOne

Pune, Maharashtra, India

Apply Now

₹2,700,000 – ₹3,300,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Proven experience as a people-focused Team Lead, particularly in triage, intake, or similar operational roles in security/vulnerability management
Hands-on experience with vulnerability report intake, validation, and triage processes
Strong team leadership skills, including coaching, mentoring, feedback, career development, and performance management
Ability to work cross-functionally with security experts, technical leaders, Customer Success, and Program Operations teams
Experience managing teams across varying shifts and multiple time zones for continuous coverage
Familiarity with SLAs, operational processes, quality assurance, and process improvements
Willingness to work onsite in Pune office 4-5 days per week (full-time role)
Alignment with HackerOne values: Customer Obsessed, Default to Disclosure, and fostering empowerment, inclusion, respect, and accountability

Responsibilities

Lead, coach, and support a team of Triage Intake Analysts through regular feedback, career development, and performance management
Ensure daily intake and validation processes are handled accurately, efficiently, and in alignment with SLAs and program requirements
Monitor report quality, validation accuracy, procedural compliance, trends, and areas for improvement
Manage and coordinate team scheduling and shift coverage across multiple time zones for continuous intake
Collaborate with Triage, Customer Success, and Program Operations teams for seamless vulnerability report coordination and escalate blockers
Identify and implement improvements to intake workflows, documentation, and tooling to drive efficiency

Skills

Team Leadership

Performance Management

Quality Assurance

Shift Scheduling

Stakeholder Collaboration

Vulnerability Triage

Report Validation

SLA Compliance

Operational Oversight

Mentoring

HackerOne

Platform connecting ethical hackers with brands

About HackerOne

HackerOne provides a platform that connects global brands with ethical hackers to improve their cybersecurity. The platform allows companies to identify and monitor risks in their digital assets by utilizing the skills of ethical hackers who conduct penetration tests to find vulnerabilities. Clients can import their asset data and use the platform to rank the risk of exploitable assets, ensuring a proactive approach to application security. Unlike many competitors, HackerOne offers 24/7 security coverage and the ability to scale services based on client needs. The goal of HackerOne is to promote a proactive security culture by encouraging companies to implement bug bounty programs as part of their cybersecurity strategy.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$155.1MTotal Funding

SERIES_ECompany Stage

CybersecurityIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Employee Assistance Program

Digital First Stipend

Equity Stock Options

Retirement Plans

Leaves of Absence

Risks

Increased competition from AI-focused bug bounty programs may divert ethical hackers.

The free tier could reduce revenue from smaller clients opting for complimentary services.

Geopolitical tensions may impact partnerships in regions like the Middle East.

Differentiation

HackerOne connects businesses with ethical hackers for proactive security measures.

The platform offers a unique bug bounty solution to reduce security incident risks.

HackerOne provides 24/7 security coverage and scalable, cost-effective solutions.

Upsides

Growing demand for bug bounty programs enhances HackerOne's market position.

Partnerships in the Middle East expand HackerOne's global reach and influence.

The free tier for vulnerability disclosure attracts startups and smaller businesses.

Land your dream remote job 3x faster with AI

Try Jobo Free