Support Team Lead
MercurySalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Data & AnalyticsIndustries
Requirements
Candidates should possess at least 7 years of experience in a relevant position, with a minimum of 2 years of experience managing and leading a team. They should have experience working with both offshore and onshore teams simultaneously, and a strong understanding of Siebel technologies, including configuration, EAI, EIM, scripting, workflows, UNIX shell scripting, and Oracle RDBMS. Knowledge of SOAP and REST API’s, along with experience in developing and troubleshooting them, is also required.
Responsibilities
The Team Lead will be responsible for leading the production enhancement and troubleshooting of various complex applications, prioritizing, scheduling, assigning, and managing the workload of the Siebel related support and development activities. They will collaborate with offshore team members and various stakeholders on design and development aspects, resolve production application issues, and deliver system enhancement development efforts. The role also involves incident handling, analysis, and accountable SLA Management, as well as coordinating with product support vendors and application managed service vendors for issue resolution and deployments. Furthermore, the Team Lead will provide status reporting of team activities and remove roadblocks for the offshore team members, ensuring timely task completion.
Skills
Siebel
EAI
EIM
Scripting
Workflows
UNIX Shell Scripting
Oracle RDBMS
SOAP
REST APIs
Troubleshooting
Incident Handling
Problem Management
SLA Management
RCA
API Development
ShyftLabs
Data-driven decision-making solutions for organizations
About ShyftLabs
ShyftLabs helps organizations adopt a data-first approach to their decision-making processes. Their services focus on establishing systems that enable companies to make quicker and more informed decisions based on data analysis. This approach allows businesses to gain insights that can keep them ahead of their competitors. Unlike other companies that may offer generic consulting services, ShyftLabs emphasizes the importance of data in driving decisions, ensuring that organizations can leverage their data effectively to enhance their strategic planning and operational efficiency.
Key Metrics
None, CanadaHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, ConsultingIndustries
11-50Employees