Talent Acquisition Manager - Operations (Fixed Term Maternity Cover) at Ada

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Healthcare, Logistics, Food ServiceIndustries

Requirements

Proven ability to lead, coach, and develop a team
Experience designing and delivering recruitment strategies for high-volume and senior-level roles
Skilled in identifying, engaging, and securing top-tier talent for critical leadership and specialist roles
Leveraging advanced sourcing techniques, market mapping, and competitor analysis to target passive candidates
Demonstrated ability to build trust and influence senior professionals, ensuring a seamless candidate experience and successful placements in highly competitive markets
Strong influencing and relationship-building skills with senior leaders
Ability to manage complex, high-profile projects and organisational change initiatives
Skilled in using insights and analytics to optimise recruitment outcomes
Understanding of employment legislation, audit processes, and diversity initiatives (e.g., Ban the Box)
Vendor & Budget Management – Experience managing third-party suppliers, neutral vend partners, contracts, and significant recruitment spend
Excellent verbal and written communication skills; able to work cross-functionally
Ability to respond quickly to operational challenges and deliver proactive solutions
Familiarity with ATS systems

Responsibilities

Lead recruitment strategy for Operations across Retail, Express, ALS, Food Service, and Healthcare
Manage and develop a team of five through regular 1:1s, coaching, and performance support
Partner with senior stakeholders to deliver hiring plans for salaried and hourly roles in a 24/7 operation
Drive fulfilment by identifying risk areas and leading proactive recruitment campaigns
Oversee high-profile projects and organisational change initiatives (e.g., restructures, integrations)
Design and deliver recruitment for new roles at scale, including job specs, adverts, and assessment processes
Manage senior-level recruitment and talent mapping to build diverse pipelines and reduce agency reliance
Own compliance processes (e.g., Ban the Box, agency audits) and ensure governance across all business areas
Monitor talent pools and succession risks, providing insight and solutions to stakeholders
Collaborate with media partners and internal teams to optimise advertising, branding, and candidate experience
Manage the neutral vend partner to the business, including governance reviews, business area spend, peak performance and much more

Skills

Talent Acquisition

Recruitment Strategy

Workforce Planning

Stakeholder Management

Team Management

Diversity and Inclusion

Sourcing

Candidate Experience

Data Insights

Compliance

Performance Coaching

Hiring Plans

Ada

Automates customer service with AI chatbots

About Ada

Ada provides automated customer experience solutions through AI-powered chatbots that help businesses streamline customer service tasks. The platform operates on a subscription model, allowing companies to automate repetitive tasks and improve customer satisfaction while reducing costs. Ada differentiates itself by offering a comprehensive suite of services, including consulting and managed services, backed by strong venture capital support. The company's goal is to transform customer service management by enhancing efficiency and engagement through automation.

Toronto, CanadaHeadquarters

2016Year Founded

$185.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Emerging AI chatbot startups pose a threat to Ada's market share.

Rapid AI advancements require continuous updates, straining Ada's resources.

Data privacy regulations could increase compliance costs for Ada.

Differentiation

Ada specializes in AI-driven chatbots for automated customer experience solutions.

The company offers a subscription-based model ensuring steady revenue and client engagement.

Ada provides consulting, development, and managed services to enhance customer support operations.

Upsides

Ada raised $130M in Series C funding, boosting its growth potential.

Partnerships with platforms like Zendesk enhance Ada's integration capabilities.

Growing demand for AI solutions supports Ada's market expansion and client acquisition.

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