Systems Support Specialist at Dow Jones

Chicopee, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Publishing, PrintingIndustries

Requirements

3-5 years experience supporting related technologies
Technical Degree or equivalent military training or related work experience
Hands-on knowledge of applicable technology models
Hands-on knowledge of technology architectures and products
Hands-on knowledge of computer system hardware
Hands-on knowledge of network topologies and hardware
Working knowledge of middleware integration and networking software
Hands-on knowledge of diagnostic hardware and software tools

Responsibilities

Support the integration of new technologies into operations
Support desktop and server hardware, operating systems, middleware, messaging, and network architectures
Support data communications systems and equipment
Perform system software, application, and hardware upgrades
Install, upgrade, and maintain desktop systems
Monitor and analyze the operation of systems and equipment to ensure proper functioning of lines, hardware and software
Notify management and customers of system and network troubles
Identify and resolve problems using structured troubleshooting methods, techniques and tools for systems, applications, data communications and electromechanical equipment
Provide basic help desk support for customers areas, including providing information on trouble resolution
Prepare and maintain standard operating procedures, documents, drawings and system documentation including operating manuals

Skills

Desktop Hardware

Server Hardware

Operating Systems

Middleware

Networking

Network Architectures

Data Communications

Hardware Upgrades

Software Upgrades

Troubleshooting

Diagnostic Tools

Help Desk Support

System Monitoring

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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