Solutions Architect

Position Overview

ScienceLogic is seeking a highly motivated and experienced Solutions Architect to act as the primary technical interface and subject matter expert for our product line. This role is crucial for ensuring customer success by providing expert guidance, designing solutions, and offering hands-on support. You will work in a fast-paced, collaborative environment, engaging with customers and colleagues from diverse disciplines. If you possess high energy, an innovative spirit, and a strong professional services background with top-tier technology skills, this opportunity is for you.

About ScienceLogic

In a world of constant change, ScienceLogic is leading the charge towards truly autonomous enterprises. Our cutting-edge platform harnesses the power of automation and generative AI to revolutionize how businesses manage and optimize their IT operations. We are not just adapting to digital transformation—we're accelerating it. Our solutions bring business and operations leaders together, unlocking new levels of innovation, efficiency, and scalability. We empower organizations to deliver superior customer experiences and drive revenue growth in an always-on, always-mobile world. At ScienceLogic, we're building the foundation for Autonomic IT—a future where IT operations are self-healing, self-optimizing, and aligned perfectly with business objectives. Our team of visionaries is reshaping the $18+ billion IT operations market, creating cost-optimized, efficient, and next-level capabilities for enterprises worldwide.

Responsibilities

As a Solutions Architect at ScienceLogic, you will:

• Deliver expert-level consulting and technical support to customers, ensuring solutions are implemented with precision and satisfaction.
• Serve as the trusted advisor and subject matter expert for ScienceLogic platforms, including SL1, Skylar, PowerFlow, and Restorepoint.
• Collaborate with customer technical and leadership teams to guide platform architecture and strategic implementation decisions.
• Lead and facilitate technical workshops and design sessions to define system requirements, create architectural diagrams, and deliver comprehensive documentation.
• Design and develop customized solutions tailored to specific client requirements, collaborating closely with Sales and Customer Success teams.
• Create custom components, including:
  • Dynamic Applications
  • Run Book Automations
  • Dashboard Widgets
  • Reports
  • Integrations
  • Scripts
• Translate customer needs into functional requirements and technical deliverables that align with best practices and product capabilities.
• Produce high-quality technical documentation, such as:
  • Architecture and design documents
  • System assessments and gap analyses
  • Deployment requirements checklists
• Act as a customer advocate, identifying product improvement opportunities and contributing feedback to internal product and engineering teams.
• Leverage field experience to drive continuous improvement in deployment methodologies, documentation, and customer onboarding processes.
• Contribute to the development and refinement of best practices for system scalability, reliability, security, and monitoring.

Requirements

We are looking for a high-performing Solutions Architect who thrives in a dynamic, customer-focused environment. The ideal candidate will possess the following qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in enterprise infrastructure monitoring and support.
• 5+ years of hands-on experience with the Linux operating system.
• Proven experience designing and deploying IT infrastructure, application monitoring, and performance solutions.
• Self-motivated and proactive, with the ability to manage priorities and maintain a positive, can-do attitude.

Employment Type

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Salary

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Location Type

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Application Instructions

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