IT Support Engineer
HometapFull Time
Mid-level (3 to 4 years)
Candidates should possess a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience. A strong understanding of IT support processes and technical standards like ITSM, SOC2, and ISO27001 is necessary. Deep knowledge and extensive experience with macOS, Windows, and Linux operating systems are required, along with proven experience administering Google Workspace instances for over 50 users. Familiarity with Google Cloud Platform is highly desirable.
The Systems Administrator will assist in the setup, maintenance, and administration of IT systems including Google Workspace, macOS, Windows, and Linux environments. Responsibilities include supporting security measures through system audits and user access controls, resolving technical issues, maintaining system availability, and ensuring policy compliance. The role involves participating in new system installations and upgrades, managing IT inventory, documenting IT procedures, and providing end-user support and training. This includes frontline desktop/helpdesk support, computer setup and deployment, troubleshooting hardware and software, onboarding and offboarding users, and contributing to internal technical documentation and network security initiatives.
Influencer and social media marketing agency
Viral Nation is an influencer and social media marketing agency that helps brands enhance their digital presence through services like influencer marketing, paid performance, and creative content. The company uses proprietary technologies, including machine learning and AI, to assist clients in transitioning to a social-first approach. What makes Viral Nation different is its ability to combine paid and organic marketing strategies, adapting to changes in social media algorithms for better results. The goal is to help clients achieve measurable growth in return on ad spend (ROAS) and reduce customer acquisition costs (CAC).