Systems Administrator

Position Overview

• Location Type: Remote
• Job Type: Regular Full-Time
• Salary: $70,000 - $80,000 a year

Versapay's Accounts Receivable Efficiency Suite is designed for growing businesses seeking to optimize their invoice-to-cash process. Our solution automates invoicing, facilitates B2B payments, and streamlines cash application using AI. We offer native integrations with top ERPs, a self-serve payment portal, and collaborative tools to resolve complex issues. Versapay is owned by Great Hill Partners, with employees across the U.S. and Canada and offices in Atlanta and Miami. We serve over 10,000 customers, enabling over 110 million transactions and $170 billion in annual payments volume.

Our Values

• We obsess over our customers.
• We help each other.
• We embrace diversity.
• We find better ways.
• We get things done.
• We own it.

As a Systems Administrator, you will be a crucial member of the team responsible for managing Versapay’s end-user technologies, including O365, Azure, Okta, Azure AD, Intune, JAMF, and other supporting technologies. This role involves the maintenance, troubleshooting, and enhancement of all end-user technology services and tools utilized at Versapay.

Responsibilities

• Collaborate with business and technology teams to build and deploy solutions and strategies that address key business problems and deliver maximum organizational value.
• Provide day-to-day break-fix and engineering support for critical technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads.
• Administer systems by actively managing patching, routine maintenance, and upgrades.
• Assist with the deployment and administration of new business applications essential to the organization.
• Maintain a high level of customer service, ensuring timely resolution of issues.
• Keep accurate records of all interactions and maintain documentation for all processes and procedures related to troubleshooting, resolving, or escalating tickets.
• Write, draft, and update documentation for internal IT team processes and create help articles for users.
• Provide after-hours support as needed.

Requirements

• Experience (3+ years):
  • Configuring and supporting an Office 365 tenant environment (Azure AD, Exchange Online, SharePoint Online, OneDrive, etc.).
  • Working with Identity and Access Management tools (Azure Active Directory, Active Directory, OKTA, GSuite, Auth0, etc.).
  • Scripting using PowerShell or Python for automated problem detection and resolution.
  • Experience with Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops.
  • Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors).
  • Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products).
  • Utilizing IT workflow and Service Management tools (Service-Now, Jira, Spiceworks, Zendesk).
  • Providing front-line customer service and support to diverse customers daily.
• Skills:
  • Excellent problem-solving and critical thinking skills.
  • Detail-oriented and analytical perspective.
  • Strong organizational and prioritization skills.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • A strong interest in continuous learning and skill development (technical and non-technical).
  • Enthusiasm for working with new and emerging technologies.
  • Curiosity and a proactive approach to understanding new concepts ("Why?").
  • A genuine passion for helping people resolve technology problems.

Company Information

Versapay is looking for individuals who embody excellence and bring value to our teams. We seek candidates who are better than us and not only meet our values but enhance them.