Chief Operating Officer (COO) - CenterWell Home Health

Employment Type: Full-time

Position Overview

CenterWell Home Health (CWHH), a division of CenterWell and part of Humana Inc., is seeking a dynamic and experienced Chief Operating Officer (COO) to lead its national operations. As the nation's largest provider of senior-focused primary care and a significant player in home health and pharmacy benefit management, CenterWell is dedicated to whole-person health. The COO will be instrumental in overseeing the operational performance, clinical delivery, and service excellence across CWHH's extensive network of home health locations. This role is crucial for integrating strategy with execution, driving operational efficiency, ensuring regulatory compliance, enhancing patient satisfaction, and maintaining high clinical quality across a national footprint.

Company Information

CenterWell, a Humana company, is committed to creating experiences that prioritize patients. With a focus on whole-person health, CenterWell addresses the physical, emotional, and social wellness of its patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and ample opportunities for professional growth. The company proudly employs over 30,000 clinicians dedicated to putting health first for teammates, patients, communities, and the company. CenterWell supports employee well-being through flexible scheduling, clinical certifications, leadership development programs, and career coaching.

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing chronic conditions or recovering from injury, illness, surgery, or hospitalization. Our multidisciplinary care teams, including nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers, collaborate to help patients rehabilitate, recover, and regain independence for healthier, happier lives.

Key Responsibilities

• Operational Leadership: Accountable for end-to-end CWHH operational leadership, driving operational workflows to support all business areas for over 12,000 associates across more than 350 branches in over 40 states.
• Culture & Engagement: Foster a culture of accountability, transparency, collaboration, and mission alignment. Promote and drive accountability for employee engagement, retention, and talent development across the organization.
• Process & Policy Development: Lead a team to develop and implement scalable operational processes, policies, and systems to support high-quality, cost-effective service delivery that meets or exceeds all applicable regulatory requirements.
• Strategic Integration: Partner with the Home Solutions leadership team to translate company strategy into measurable, actionable operating plans.
• Clinical Excellence: Collaborate with clinical leadership to uphold and improve standards of care, patient safety, and outcome-based performance.
• Regulatory Compliance: Ensure compliance with federal, state, and local regulations, including CMS Conditions of Participation and accreditation standards.
• Performance Improvement: Drive performance improvement initiatives using data, analytics, and best practices.
• Growth & Integration: Support the integration of new acquisitions and the launch of de novo sites, ensuring seamless operational and cultural alignment. Contribute to due diligence and post-acquisition planning for mergers and partnerships.
• Team Development: Lead, coach, and develop a high-performing team of regional and operational leaders.
• Financial Management: Collaborate with the finance team to develop budgets, forecasts, and operating plans that support financial targets. Identify operational efficiencies and margin improvements.

Requirements

The ideal candidate will be a seasoned business executive with extensive experience in clinical operations, payor, and provider settings. A strong understanding of healthcare regulatory and reimbursement environments is essential, along with a proven track record of leading distributed teams in a growth-oriented environment. This position can be located anywhere within the contiguous lower 48 states.