Support Specialist, Integration at Restaurant365

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Restaurant, HospitalityIndustries

Requirements

High attention to detail
Excel knowledge
Flexible and adaptable based on the needs of the client and internal team
Solution oriented mindset with ability to articulate under pressure
Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
Strong technical aptitude with experience communicating across multiple platforms
A passion for helping people get the most out of technology
Preferred Qualifications
Bachelor’s degree with emphasis in business and / or finance and / or accounting
Restaurant Industry Experience
Strong understanding of general business principles
Previous experience in a Support Role

Responsibilities

Prompt customers for information necessary to troubleshoot problem reports
Identify solutions to problem reports and deliver them to customers
Help customers understand R365 Non-POS integrations functions
Route non-integrations customer issues to appropriate teams and team members
Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
Participate in live chats
Manage personal queue of customer tickets
Identify gaps in company self-help documentation
Train and mentor new team members at the request of Support management
Assist Manager, Integration Support in rolling out and supporting new non-POS integrations
Other duties as assigned

Skills

Key technologies and capabilities for this role

ExcelTroubleshootingCustomer SupportPayroll IntegrationBank FeedsVendor Invoice ProcessingTicket Management

Questions & Answers

Common questions about this position

What skills are required for the Support Specialist, Integration role?

Required skills include high attention to detail, Excel knowledge, flexibility and adaptability, solution-oriented mindset with ability to articulate under pressure, effective communication skills, strong technical aptitude, and a passion for helping people with technology.

What are the preferred qualifications for this position?

Preferred qualifications include a Bachelor’s degree with emphasis in business and/or finance and/or accounting, restaurant industry experience, strong understanding of general business principles, and previous experience in a support role.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Support Specialist role?

A strong candidate demonstrates high attention to detail, Excel proficiency, effective communication, technical aptitude, and a passion for helping customers with technology, with preferred experience in restaurant industry or support roles.

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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