Minimum high school diploma or equivalent (GED) required
Typically requires a university degree or equivalent experience and minimum 2-4 years of prior relevant experience
Practical knowledge of area typically obtained through advanced education combined with experience
Technology skillset varies by team
May require travel
Responsibilities
Conducts analysis of business and system processes, system data, integration, and reporting
Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures
Serves as the subject matter expert to lead and facilitate requirement gathering sessions
Provides defect management of applications, systems, databases, or websites
Predicts potential problems, provides recommendations, and documents solutions according to approved standards/procedures
Prepares, maintains and archives detailed system artifacts according to approved standards/procedures
Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots complex production issues. Evaluates and follows through on issues and problems until resolved or escalated
Leads process improvement efforts within teams
Identifies and communicates best practices
Conducts analysis for the evaluation and selection of new analysis solutions and tools