Support Specialist 1 at Comcast

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Advertising TechnologyIndustries

Requirements

Strong collaborating skills
Excellent communication skills
Expertise in customer experience (CX)
Ability to analyze customer requirements
IT problem-solving skills
Problem-solving abilities
Troubleshooting skills
Regular, consistent, and punctual attendance
Ability to work nights, weekends, variable schedules, and overtime as necessary
Exercise independent judgment and discretion in significant matters
Understand and apply Operating Principles
Enthusiastic learner and advocate of company technology, products, and services
Commitment to teamwork and openness to new ideas
Active participation in the Net Promoter System

Responsibilities

Analyze customer requirements and needs to understand how Comcast products and services can meet them
Translate technical design requirements and create/deliver sales presentations demonstrating technical knowledge of Comcast products and services
Prepare proposals with cost-effective solutions addressing potential configuration challenges
Recommend appropriate product bundles with accurate pricing and promotional discounts for multi-product orders
Set appropriate expectations and follow up with customers on project timelines and completion
Drive sales closure to shorten the sales cycle and achieve goals/objectives
Train and coach sales professionals to understand and sell advanced voice solutions
Act as technical expert during presales process and provide support to customer's technical team
Work collaboratively with sales team to market and sell voice product lines (Comcast Managed Voice, PRI, SIP Trunks, Hospitality, BCI services) as bundles or standalone
Own the customer experience and put customers first
Support a culture of inclusion
Drive results and growth
Perform other duties as assigned

Skills

Technical Sales Support

Advanced Voice Services

Comcast Managed Voice

PRI

SIP Trunks

Hospitality Services

BCI Services

Sales Presentations

Proposals

Product Bundling

Pricing

Customer Requirements Analysis

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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