Job Description: Technical Support Specialist

Position Overview

ConnectOS is seeking a skilled Technical Support Specialist to join our team. As the first point of contact for incoming support tickets, you will play a crucial role in ensuring efficient and effective resolution of client issues. This is a remote position with a focus on providing excellent customer service and technical assistance.

Key Responsibilities

• Serve as the first point of contact for all incoming support tickets.
• Assign support tickets to the relevant teams or team members based on ticket content and current work schedules.
• Perform initial client contact via phone to gather information and understand support needs.

Requirements

• Skills:
  • Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
  • A methodical approach to problem-solving.
  • Ability to coordinate a high volume of inbound support tickets.
• Experience:
  • Minimum of 2 years of experience in the ICT industry with similar responsibilities.
  • Exposure to and detailed understanding of technical concepts such as Networking, Compute, Storage, AV equipment, and Servers.
• Nice to have:
  • Vendor certifications from leading IT organizations (e.g., CISCO, CompTIA).
  • Relevant tertiary qualifications.

Employment Details

• Location Type: Remote
• Salary: P40,000 - P50,000 (Monthly Package)
• Schedule: Monday – Friday (06:00 AM - 03:00 PM Manila Time)
• Employment Type: Full-time
• Department: Information & Communication Technology
• Language: English

Benefits & Perks

• Work From Home (WFH)
• Medical, Dental Coverage, and Life Insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events
• Work-Life Balance
• Career growth opportunities

Company Information

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice. We are a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies globally. With over a decade of experience, we specialize in premium resourcing and productivity solutions. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

Application Instructions

• Interested candidates are encouraged to apply.

Equal Employment Statement

Employment decisions at ConnectOS are conducted without consideration of factors such as age, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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