Product Marketing Manager [IC3 - IC4]
SourcegraphFull Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Candidates must possess excellent written and verbal communication skills, with at least 2 years of experience in the ICT industry performing similar responsibilities. A methodical approach and the ability to coordinate a high volume of inbound support tickets are essential. Exposure to and a detailed understanding of technical concepts such as networking, compute, storage, AV equipment, and servers are required. Nice-to-have qualifications include vendor certifications from leading IT organizations like CISCO or CompTIA, and relevant tertiary qualifications.
The Support Queue Coordinator will serve as the first point of contact for incoming support tickets and will be responsible for assigning these tickets to the relevant teams or team members based on their content and the current work schedule. This role also involves performing initial client contact via phone.
AI-powered marketing automation for e-commerce
Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.