[Remote] Support Que Coordinator (AU ICT Services, WFH) at Connectly

Philippines

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₱540,000 – ₱675,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ICT Services, Offshore Talent SolutionsIndustries

Requirements

Candidates must possess excellent written and verbal communication skills, with at least 2 years of experience in the ICT industry performing similar responsibilities. A methodical approach and the ability to coordinate a high volume of inbound support tickets are essential. Exposure to and a detailed understanding of technical concepts such as networking, compute, storage, AV equipment, and servers are required. Nice-to-have qualifications include vendor certifications from leading IT organizations like CISCO or CompTIA, and relevant tertiary qualifications.

Responsibilities

The Support Queue Coordinator will serve as the first point of contact for incoming support tickets and will be responsible for assigning these tickets to the relevant teams or team members based on their content and the current work schedule. This role also involves performing initial client contact via phone.

Skills

Excellent written and verbal communication

Technical communication

Non-technical communication

ICT industry experience

Networking

Compute

Storage

AV equipment

Servers

Methodical approach

Ticket coordination

CISCO certifications

CompTIA certifications

Tertiary qualifications

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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