[Remote] Support Que Coordinator (AU ICT Services, WFH) at Connectly

Philippines

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₱540,000 – ₱675,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, ICT Services, Offshore Talent SolutionsIndustries

Skills

Key technologies and capabilities for this role

Excellent written and verbal communicationTechnical communicationNon-technical communicationICT industry experienceNetworkingComputeStorageAV equipmentServersMethodical approachTicket coordinationCISCO certificationsCompTIA certificationsTertiary qualifications

Questions & Answers

Common questions about this position

What is the salary range for this position?

The salary is P40,000 - P50,000 as a monthly package.

Is this a remote position?

Yes, this is a fully remote position with Work From Home (WFH) setup.

What skills are required for this role?

Required skills include excellent written and verbal communication, a methodical approach to problem-solving, and the ability to coordinate a high volume of inbound support tickets. Candidates need a minimum of 2 years of ICT industry experience and understanding of technical concepts like Networking, Compute, Storage, AV equipment, and Servers.

What benefits does ConnectOS offer?

Benefits include Medical, Dental Coverage, and Life Insurance from day 1, Paid Vacation and Sick Leave with Quarterly Sick Leave Conversion, Financial Assistance Program, Mandatory Government Benefits and 13th Month Pay, Regular Company Events, and Career growth opportunities.

What makes ConnectOS a great place to work?

ConnectOS is certified as a Great Place to Work, emphasizes work-life balance, hosts regular company events, and offers career growth opportunities in a fast-growing offshoring company.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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