[Remote] Pediatric Medical Receptionist/Dispatcher at Imagine Pediatrics

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PediatricsIndustries

Requirements

Minimum 2 years experience in a healthcare organization required, dispatch experience a plus
Minimum 2 years communicating with patients and/or families telephonically required
Minimum 2 years experience working in multiple clinical and/or dispatch systems required
Bilingual in English and Spanish preferred
High School Diploma or GED equivalent required
Passionate and committed to reimagining pediatric health care and creating a world where every child with special health care needs gets the care and support they deserve

Responsibilities

Work as part of the multidisciplinary Acute Care team to ensure our Mobile Integrated Care team is properly dispatched and assist our clinicians in successfully caring for our patients
Serve as a scheduler for the Acute Care Team
Dispatch our team of in-house Pediatric Home Care Specialists and partner Mobile Integrated Healthcare resources
Ensure the Home Care Specialist safety by monitoring their location through Axle
Set up Home Care Specialist and provider chats for in home visits
Facilitate communication through the Teams platform between the healthcare clinicians
Check eligibility through the appropriate health plan portal along with verifying insurance in Athena
Collaborate with intake and triage clinician to answer inbound phone calls, text messages, and requests that arrive through our proprietary application, CareHub, NotifyMD, & OnPage, as needed
Connect patients to the appropriate care team and assist care teams in administrative tasks for our patients

Skills

Key technologies and capabilities for this role

Healthcare AdministrationSchedulingDispatchingInsurance VerificationAthenaMicrosoft TeamsAxleCareHubNotifyMDOnPage

Questions & Answers

Common questions about this position

What is the pay range for the Pediatric Medical Receptionist/Dispatcher role?

The role offers a base hourly range of $21/hr - $24/hr in addition to annual bonus incentive.

Is this position remote, and what are the working hours?

The primary location for this role is remote, with an expected schedule of Monday - Friday 7:00am - 07:00pm Central.

What experience and qualifications are required for this role?

Minimum 2 years experience in a healthcare organization, 2 years communicating with patients/families telephonically, and 2 years working in multiple clinical/dispatch systems are required; High School Diploma or GED equivalent is also needed, with bilingual English/Spanish preferred.

What benefits does Imagine Pediatrics offer?

Benefits include competitive medical, dental, and vision insurance, Healthcare and Dependent Care FSA, company-funded HSA, and 401(k) with 4% match vested 100% from day one, plus employer-paid short and long-term disability.

What makes a strong candidate for this position?

A strong candidate is passionate about reimagining pediatric health care, has at least 2 years of healthcare experience including telephonic patient communication and work in clinical/dispatch systems, and bilingual skills in English and Spanish.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees