Customer Operations Lead
Motion- Full Time
- Junior (1 to 2 years)
HomeLight is seeking an experienced Support Operations Manager based in Mexico to lead and scale our customer support operations. This role involves managing the day-to-day performance of the support function, refining workflows, and driving operational excellence through technology, automation, and data-driven decision-making. The ideal candidate is a hands-on leader passionate about customer experience, process optimization, and team development.
HomeLight is the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey. Billions of dollars in real estate transactions flow through the HomeLight platform annually. Our vision is a world where every real estate transaction is simple, certain, and satisfying. We challenge the status quo daily while staying grounded in our goals and core values.
HomeLight is building the future of real estate. We are the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey.
HomeLight is proud to be an equal opportunity employer. We’re committed to building an inclusive, diverse workforce and providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications — regardless of race, color, religion, nati.
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Real estate platform connecting buyers and sellers
HomeLight is a real estate technology platform that helps simplify the buying and selling of homes by connecting clients with top-performing local real estate agents. It uses data analysis to identify successful agents based on their sales records, making it easier for clients to find reputable help. In addition to agent matching, HomeLight offers tools like a home affordability calculator and a home value calculator, as well as connections to local lenders. The company's goal is to provide a comprehensive and user-friendly experience for home buyers and sellers.