[Remote] Support Engineer at Modal

New York, New York, United States

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$120,000 – $170,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Cloud Computing, Software DevelopmentIndustries

Skills

Key technologies and capabilities for this role

Customer SupportTechnical TroubleshootingPythonDocumentationKnowledge Base ManagementCommunity ManagementSlackRedditAI PlatformsServerless Compute

Questions & Answers

Common questions about this position

What is the salary range for the Support Engineer position?

The salary range is $120K - $170K.

Is this a remote position, or is there an office requirement?

This information is not specified in the job description.

What skills are required for the Support Engineer role?

Required skills include 3-5 years of customer support or technical support experience, strong written communication skills, basic technical background with Python, command line tools, and web technologies, experience with ticketing systems and support workflows, and a customer-first mindset.

What is the company culture like at Modal?

Modal is a small, fast-growing team based in New York, Stockholm, and San Francisco, featuring creators of open-source projects, academic researchers, olympiad medalists, and experienced leaders, with opportunities to grow within the company.

What makes a strong candidate for this Support Engineer role?

A strong candidate has 3-5 years of customer or technical support experience with developers, strong communication skills to explain technical concepts, basic Python and command line familiarity, experience with support tools, and a customer-first mindset; pluses include cloud, containerization, or SDK knowledge.

Modal

Employee training and skill development platform

About Modal

Modal Learning focuses on improving employee performance through skill development for businesses. Their main product, the Modal Mastery Platform, uses active learning techniques, including live cohort sessions, labs, and one-on-one coaching, to help employees engage with the material effectively. Unlike competitors, Modal Learning offers a subscription model that provides structured eight-week training programs, aligning skill development with organizational goals. The company's goal is to empower employees and help organizations retain talent by providing clear career development paths.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$30.8MTotal Funding

EARLY_VCCompany Stage

Consulting, EducationIndustries

51-200Employees