Developer Support Engineer
PrivySalary not specified
- Full Time
- Junior (1 to 2 years)
$120,000 – $160,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Security, NetworkingIndustries
Requirements
Candidates should possess an excellent background in support or engineering, demonstrating strong cross-functional teamwork skills and the ability to collaborate effectively with developers, product management, sales, and customers. Experience working with new products during their early lifecycle and a deep understanding of SASE-native secure browser technology are highly desirable.
Responsibilities
The Support Enablement and Escalations Engineer will handle escalated customer cases from support teams, proactively learning the Prisma Access Browser product before they reach Engineering. They will create and develop enablement materials such as troubleshooting documentation and processes, identify widespread issues, and communicate updates to the support teams. Additionally, this role involves identifying supportability and usability requirements for new releases, developing and delivering training materials for TAC, and working closely with the design phase and post-general availability to enhance features.
Skills
Troubleshooting
Documentation
Process Development
Prisma Access Browser
SASE
Customer Communication
Training Materials
TAC
Palo Alto Networks
Provides cybersecurity solutions and services
About Palo Alto Networks
Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.
Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees