Application Support Analyst

Employment Type: Full time Location Type: Salary:

Position Overview

MRI Software is seeking a dedicated and skilled Application Support Analyst to join our Client Support team. As a subject matter expert, you will analyze complex software issues, engage with our impressive client base, and provide an incredible customer experience daily. You will be the primary point of contact for a broad variety of customers, assisting with a wide range of questions and technical issues.

You will be joining a growing and dynamic company that designs and builds software for social housing for the wider public and commercial sectors. Gaining an excellent level of knowledge of our product set, you will be responsible for technical and process support of software solutions developed in-house.

Responsibilities

• Resolve support tickets to SLA targets.
• Support peers by sharing knowledge to ensure the team can perform at their best.
• Assist in building and maintaining a knowledge base.
• Provide technical and process support for in-house developed software solutions.

Skills & Requirements

• Customer focus and a passion for support; customer service is at the heart of what we do.
• Creative and curious trouble-shooter.
• Strong organization and time management skills.
• Professional communication skills with the ability to confidently articulate technical concepts and an excellent telephone manner.
• Ability to identify and highlight service improvements.
• Excellent computer skills and knowledge of Microsoft products required.

Preferable

• A working knowledge of OPEN housing and MRI Housing One.
• Background in Social Housing application support.

About MRI Software

Since opening our doors in 1971, MRI Software has been building flexible, game-changing software solutions to improve people’s lives. We are the world's most innovative and comprehensive provider of real estate technology with over 50 years in the space. We are a family of industry professionals united in giving organizations the freedom to transform the way communities live, work, and play.

We are committed to creating a work environment that you look forward to every single day. We invest heavily in employee engagement and offer the tech industry's best perks. We understand the need for a flexible working environment partnered with team collaboration and socialization, offering options to work from an MRI office, home, or hybrid.

Perks & Benefits

• Office breakfasts, quarterly lunches, and virtual social events.
• Employee-led groups such as our DEI committee, Women and Allies employee resource group, and our Pride Event Group.
• Health Insurance Scheme.
• Competitive Personal Pension plan.
• Recognition of the importance of family time.