Support Advisor - UK Market (based in Spain) at Auctane

Barcelona, Catalonia, Spain

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Shipping, SaaS, LogisticsIndustries

Requirements

Superb communication skills, including loving phone interactions, active listening, simplifying complex concepts, and being a native English speaker
Deep understanding of software and the web (familiarity with terms like PHP, SQL, JavaScript; ability to learn complex procedures, troubleshoot bugs, and visualize customer screens)
Empathetic desire to help customers and understand their stories
Prior customer-facing experience (e.g., retail or technical support)
Strong interpersonal skills to work with diverse teams
Passion for delighting and retaining customers while making choices that serve both customers and the company

Responsibilities

Answer phone calls as the primary responsibility
Handle emails and live chats
Build and improve customer experience structure to preemptively address concerns
Develop exhaustive understanding of the ShipStation application
Work closely with engineers, designers, sales, and marketing teams

Skills

Customer Support

Phone Support

Email Support

Live Chat

Communication Skills

Customer Experience

SaaS

Ecommerce

Auctane

Provides shipping and logistics technology solutions

About Auctane

Auctane provides a suite of technology solutions, including ShipStation, Stamps.com, Packlink, ShipEngine, and Metapack, to address logistic challenges with same-day delivery, intuitive shipping software, and a network of 3PL providers. The technology orchestrates the movement of millions of letters and packages globally, serving over 1,000,000 customers annually and reaching 250 countries and territories.

4301 Bull Creek Rd, Austin, TX 78731, USAHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Data & AnalyticsIndustries

1,001-5,000Employees