[Remote] Supervisor, Patient Engagement at Imagine Pediatrics

Candidates should possess a Bachelor's degree in business management or a related field, with 3-5 years of call center experience including coaching, mentoring, and training. Proficiency in telephony platforms like Talkdesk and Microsoft Office is required, along with extensive experience in complex projects, critical thinking, and problem-solving. Strong knowledge of customer service protocols, compliance, excellent communication, interpersonal, and organizational skills are essential. The ability to balance work pressure with time management, handle sensitive information discreetly, and build positive relationships with diverse individuals is necessary. Healthcare call center experience and bilingual Spanish skills are preferred.