Strategy & Operations, Support at OpenAI

San Francisco, California, United States

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$240,000 – $240,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

8+ years of experience in business operations, strategy, venture capital, private equity, or consulting, with a history of high-impact work in a technical environment
Non-traditional background, capable of leveraging emerging technology and concepts (some of which you will produce yourself); traditional operations may not fully apply
Comfortable operating at all altitudes – discussing strategy and vision with executives and troubleshooting operations with individual contributors
Extensive experience taking end-to-end ownership of large, ambiguous problems and breaking them down into clear, actionable plans
Direct experience engaging with executives and senior leaders to influence and drive strategic decisions
Highly analytical, with strong skills in data modeling and operational forecasting to drive insights and decision-making
Excellent communication and collaboration skills, skilled in influencing stakeholders across all levels of the organization
Passion for technology, AI, and customer service

Responsibilities

Work within User Operations and across OpenAI to leverage AI/LLMs across the organization
Collaborate with leaders to identify, evaluate, and prioritize new strategic and operational initiatives, ensuring alignment with company goals and unique organizational objectives
Thrive in chaos and relentlessly drive program structure conducive to progress and execution
Work with product, engineering, and data teams to uncover and address key operational challenges and growth/scaling opportunities within the support organization, such as automation, process optimization, and enhanced self-service options
Deep dive into the critical drivers of support operations and identify opportunities for optimization and innovation
Partner with other members of the go-to-market organization, product, and partnerships to launch new initiatives – helping think through strategic impacts, executing on operational components, and driving change management

Skills

Key technologies and capabilities for this role

StrategyOperationsCustomer SupportAILLMsUser OperationsScalingPlanningExecutionCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary for this Strategy & Operations, Support role?

The salary is $240K.

Is this a remote or on-site position?

This information is not specified in the job description.

What experience is required for this role?

Candidates need 8+ years of experience in business operations, strategy, venture capital, private equity, or consulting, with a history of high impact work.

What is the team like for this position?

The User Operations team (Support) focuses on resolving complex issues, providing technical guidance, and maximizing customer value, working closely with Sales, Technical Success, Product, Engineering, and others to deliver exceptional experiences at scale for diverse customers from startups to global enterprises.

What kind of candidate thrives in this role?

You might thrive if you have 8+ years in business operations, strategy, venture capital, private equity, or consulting with high impact work, can think proactively ten steps ahead, thrive in chaos, drive program structure, and leverage AI/LLMs strategically.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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