Strategy & Operations Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not Specified

Nash is building the logistics infrastructure for the internet. Last mile is a $500B industry powering digital commerce but managed largely with self-managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double-digit percentage of every physical last-mile transaction. We achieve this by providing top-of-the-market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.

As our first strategy/operations hire in Australia, you will play a critical role in driving Nash’s growth and operational excellence across the Asia Pacific region. You’ll be responsible for executing strategic initiatives, managing key supplier partnerships, and ensuring the success of regional expansion efforts. This role requires a blend of analytical thinking, operational expertise, and strategic acumen. You will work closely with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to align Nash’s regional operations with its broader business goals.

Key Responsibilities

• Regional Expansion: Build and execute our regional launch playbook to bring Nash to new regions and customers.
• Identify and Assess Opportunities: Identify and assess new opportunities, including geographic expansions and vertical-specific strategies.
• Conduct Market Analysis: Conduct market analysis to understand regional trends, customer needs, and competitive landscapes.
• Carrier and Provider Partnerships: Partner closely with our local network of delivery providers and carriers to support their growth.
• Monitor and Optimize Performance: Monitor and optimize carrier performance, including service quality, and compliance to identify shared opportunities for improvement.
• Identify New Partners: Identify and onboard new partners to support growth and enable new delivery types.
• Strategic and Operational Support: Serve as the go-to resource for strategic and operational challenges in the region.
• Lead Cross-Functional Projects: Lead cross-functional projects, such as launching new products, implementing process improvements, or addressing operational bottlenecks.

Requirements

• Not Specified

Application Instructions

• Not Specified

Company Information

• Founded: 2021
• Founders: Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT)
• Funding: Y-Combinator and a16z
• Location: SF (San Francisco)