Strategy & Operations Principal at Via

Hanover, Lower-Saxony, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Public Transport, MobilityIndustries

Requirements

Entrepreneurial operator: equally comfortable setting strategic direction and rolling up sleeves to execute, taking full ownership
Financially savvy: skilled in financial modeling and using data to guide strategic and operational decisions
Stakeholder-savvy: able to lead discussions, simplify complex concepts, manage nuanced customer/regulatory/operational relationships, with native-level or C2 German and English
Exceptional leader: fosters collaboration, trust, and growth; people enjoy working with and for you
Data-informed operator: identifies trends and uses insights to improve efficiency and outcomes
Agile and adaptable: thrives in fast-paced environments, embraces change, jumps in hands-on when needed
Experienced: 6–10 years of relevant experience from startups, tech, consulting, finance, or similar industries
Problem solver and executor: detail-oriented, action-focused, manages multiple priorities effectively, doesn't settle for status quo

Responsibilities

Own the performance of a selected portfolio of DACH services, meeting operational goals while ensuring exceptional customer experience
Identify and resolve issues in real time, coordinating with on-the-ground teams and cross-functional partners
Drive strategic initiatives with external partners and internal teams, leveraging insights to enhance processes
Lead core and field teams, fostering a collaborative, high-energy, and accountable culture
Partner closely with teams across Via (Strategy, Product, Partnerships, Operations) to improve scalability and operational excellence
Recommend strategies balancing service quality, efficiency, and service-level commitments
Analyze data, track key metrics, and prepare reports to inform decisions, optimize resources, and improve performance

Skills

Operations Management

Strategic Planning

Data Analysis

Performance Metrics

Team Leadership

Cross-Functional Collaboration

Process Optimization

Customer Experience

Real-Time Problem Solving

Reporting

Via

Digital transportation solutions and network optimization

About Via

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible mobility solutions that enhance convenience and efficiency while reducing costs, especially in student transit. Via also provides planning and scheduling services through their Remix platform, along with the Citymapper for Cities app, which offers insights to strengthen transit networks. The company's goal is to leverage digital technology to enhance transportation efficiency and improve the overall rider experience.

New York City, New YorkHeadquarters

2012Year Founded

$862.9MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consulting, HealthcareIndustries

1,001-5,000Employees

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.

Risks

Increased competition from AI-integrated transit solutions could challenge Via's market position.

Potential regulatory scrutiny may complicate Via's acquisition of Citymapper.

Expansion in underserved zones may face logistical challenges or community pushback.

Differentiation

Via transforms rigid transit systems into dynamic, on-demand networks.

Via's TransitTech serves diverse clients, from urban dwellers to rural residents.

Via's Citymapper for Cities app provides comprehensive passenger insights.

Upsides

Via's partnership with King County Metro addresses first- and last-mile transit needs.

Microtransit pilot programs with Summit County highlight Via's innovative solutions.

Via's potential acquisition of Citymapper could enhance its Mobility as a Service offerings.

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