Strategic Service Delivery Manager at Boston Dynamics

Waltham, Minnesota, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Industrial Automation, Warehouse LogisticsIndustries

Requirements

Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related technical field
Minimum of 8+ years of progressive experience in supply chain management, logistics, or service parts planning, with at least 1-2 years in a strategic or leadership role
Demonstrated experience in a global organization, managing complex international logistics and customs processes
Proven expertise in demand planning methodologies, inventory optimization techniques, and warehouse management principles
Strong proficiency with ERP systems (e.g., SAP, Salesforce, Rootstock) and dedicated supply chain planning software
Excellent analytical skills with the ability to interpret complex data, identify trends, and make data-driven decisions
Advanced Excel skills; experience with data visualization tools (e.g., Tableau, Power BI) is a plus
Strong project management skills with the ability to lead and execute complex initiatives
Exceptional communication (written and verbal), negotiation, and interpersonal skills, with the ability to influence stakeholders at all levels
Experience in the robotics, automation, or high-tech manufacturing industry (implied from context)

Responsibilities

Develop and implement sophisticated methodologies for forecasting service part demand based on historical data, robot installation growth, product lifecycle, failure rates, preventative maintenance schedules, and new product introductions
Collaborate closely with Product Management, Supply Chain, and Field Service leadership to gather intelligence and refine demand forecasts
Coordinate with Supply Chain and Manufacturing to ensure that forecasted demand numbers are being met
Develop reporting and tracking for all service forecasts, field part consumptions, and inventory receipts
Design, implement, and manage a robust global service inventory strategy, including defining optimal stock levels for regional warehouses, service depots, and field service vans to maximize part availability and meet service level agreements (SLAs) worldwide
Collaborate with Supply Chain and Procurement to ensure a seamless flow of parts from suppliers to service inventory locations
Proactively identify and mitigate supply chain risks that could impact service delivery
Establish and continuously refine standard operating procedures (SOPs) for all aspects of service demand planning, inventory management, logistics, and reverse logistics (RMA)
Define, track, and report on key performance indicators (KPIs) related to service parts availability, inventory accuracy, logistics costs, and delivery lead times
Accountable for internal and external reporting of KPIs and SLAs, and works closely with the Customer Success Manager and Program Management on strategies for continuous improvement of tools and processes for service delivery

Skills

Key technologies and capabilities for this role

Demand ForecastingSupply Chain ManagementInventory ManagementData AnalysisReportingStrategic PlanningProduct Lifecycle ManagementFailure Rate Analysis

Questions & Answers

Common questions about this position

What is the employment type for this Strategic Service Delivery Manager role?

This is a full-time position.

Is this role remote or does it require working from an office?

This information is not specified in the job description.

What education is required for this position?

A Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Industrial Engineering, or a related technical field is required.

What key skills are needed to thrive in this role?

The role requires being a highly analytical, strategic, and proactive thinker who can translate complex data into actionable plans, build strong relationships, and continuously optimize processes.

What makes a strong candidate for the Strategic Service Delivery Manager position?

A strong candidate is highly analytical and strategic, with experience in forecasting demand, inventory management, supply chain coordination, and process optimization to support global field service operations.

Boston Dynamics

Develops advanced robots for industrial applications

About Boston Dynamics

Boston Dynamics creates advanced robots that enhance human capabilities and safety, focusing on legged robots with high mobility, dexterity, and intelligence. Their flagship products, Spot and Pick, are designed for commercial, industrial, and research applications, performing tasks that are dangerous or physically demanding for humans. Spot, for example, is a 65-pound robot that can navigate complex terrains and avoid obstacles autonomously using built-in AI. Unlike many competitors, Boston Dynamics emphasizes responsible use of their robots, limiting sales to commercial and research clients and ensuring high-quality standards through domestic manufacturing. The company's goal is to improve safety and efficiency across various industries while exploring future consumer applications.

Waltham, MassachusettsHeadquarters

1992Year Founded

$38.8MTotal Funding

ACQUISITIONCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Competition from affordable Chinese robotics could pressure market share and pricing.

Layoffs indicate potential financial or strategic challenges impacting future innovation.

Collaboration with multiple stakeholders may lead to strategic misalignments.

Differentiation

Boston Dynamics excels in creating robots with advanced mobility and dexterity.

Their robots are designed for unstructured environments, enhancing workplace safety and efficiency.

Spot and Atlas are pioneering robots in digital transformation and mobile manipulation.

Upsides

Collaboration with Toyota and Hyundai boosts AI-powered humanoid robot development.

Patent resolution with Ghost Robotics opens collaboration on robotics policy and technology.

AI advancements in Atlas position Boston Dynamics as a humanoid robot market leader.

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