Strategic Program Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

Job Summary: Fictiv, the “AWS of manufacturing,” is transforming the $350 billion industry with its AI-powered cloud platform. As a Strategic Program Manager (SPM), you’ll be instrumental in accelerating product launches and ensuring quality for a diverse range of clients, from startups to Fortune 500 companies. You’ll build strong customer relationships, collaborate with cross-functional teams, and drive operational excellence.

Responsibilities

• Customer Advocate: Build and maintain strong, lasting relationships with customers, ensuring exceptional experiences and fostering long-term loyalty.
• Collaborative Leadership: Work cross-functionally with Sales, Solutions Engineering, and Fulfillment teams to scope, plan, and execute customer programs, delivering on time, within budget, and exceeding quality expectations.
• Risk Management & Problem Solving: Identify and mitigate risks early in the program lifecycle, proactively addressing challenges and guiding projects to success.
• Subject Matter Expert (SME): Serve as the go-to expert for your program, providing valuable insights and clarity to both internal teams and customers.
• Continuous Improvement: Focus on refining processes and driving operational efficiencies to enhance service delivery and customer satisfaction.
• Team Synergy: Lead status meetings, clearly communicate goals, timelines, and quality standards, and resolve blockers to ensure alignment and success.

Requirements

• Education: Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering.
• Experience: 5+ years of experience managing programs in fast-paced engineering or manufacturing environments.
• Technical Expertise: Hands-on experience with NPD (New Product Development), NPI (New Product Introduction), and high-volume manufacturing facilities.
• Manufacturing Knowledge: Expertise in manufacturing processes like CNC Machining, 3D Printing, Injection Molding, and more.
• Customer Facing: Proven customer-facing experience and a consultative approach to technical sales engagements.
• Program Management Skills: Strong program management skills, with a focus on risk management and time efficiency.
• Communication Skills: Excellent verbal and written communication skills, with experience working across multi-cultural teams.
• Mindset: A customer-first mindset and a passion for process optimization and operational excellence.

Application Instructions

• Apply today and build the future with Fictiv!

Company Information

Fictiv: Coined the “AWS of manufacturing,” Fictiv is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software.

• Industry: Technology (Manufacturing)
• Travel: Up to 25% travel required to visit customers, manufacturing facilities, and team meetings.