Strategic Initiatives, Senior Manager

Employment Type: Full-time Location Type: Remote Salary:

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

The Strategic Initiatives, Senior Manager is a critically important role driving high-impact strategic insights, initiatives, and executive decision-making for ServiceNow’s President of Global Customer and Field Operations. As a member of the Office of the President, you will play a key role in shaping how we go to market globally and are expected to incubate and drive the execution of key strategic work globally while working cross-functionally with senior leaders across the business. The individual should be able to operate at an elevated breadth across the organization, dive deep into solving problems while maintaining a broad perspective. We are looking for a candidate who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high growth, fast-paced environments, working across many stakeholders. This role will offer an incredible opportunity for a career in the technology industry and is a springboard into functional roles in our GTM organization.

Role & Responsibilities

• Represent the President’s office and partner cross-functionally, including extended GTM, Operations, Marketing, Product Marketing, Product teams, etc. to incubate and drive execution of high-visibility strategic initiatives.
• Drive best-in-class end-to-end management for such initiatives that drive growth and operational excellence for the company.
• Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of initiatives over the long-term.
• Develop strategic insights and high-impact analyses for the President of Global Customer and Field Operations and his executive leadership team on a range of priority topics such as GTM execution, market positioning, and business performance.
• Ensure consistency and clarity of executive strategy and narrative across different executive touchpoints, adapting to evolving business priorities and leadership needs.
• Develop structured executive-level compelling recommendations, communicated in high-quality output.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in the software industry; 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to the Technology / SaaS industry.
• Proven track record of supporting senior executives in a fast-paced, dynamic environment.
• Experience crafting and designing presentations for executives.
• Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights in structured formats.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Exceptional project management skills. Ability to independently structure and manage multiple projects simultaneously and drive strong work-back plans.
• Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to lead coordination across stakeholders.
• Ability to manage through ambiguity – must be a self-starter with an innate ability to manage through ambiguity.