Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Strategic Customer Development Manager, Northern CA - Business Cards & Payments (Remote-Eligible) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, PaymentsIndustries
Requirements
- Demonstrate abilities to build relationships and influence at a wide range of levels
- Strong verbal and written communication skills, both in person and over the phone
- Problem solver capable of synthesizing information to make informed decisions
- Strategic mindset and ability to leverage data in identifying growth opportunities across their portfolio
- Use insight and consultative selling techniques to teach prospective customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business, which link back to Capital One’s solutions
- Design and implement plans in partnership with the client’s AP and internal Capital One partners to ensure the company meets their expected return with our card programs
- Build broad and technical product knowledge and an understanding of how client-side processes should work with our products and services
- Work independently and seek out feedback and data to reflect on and improve own performance
- Maintain and update CRM system regarding customer calls, pipelines and closed opportunities
- Project and process management, interpersonal skills
Responsibilities
- Manage a portfolio of clients with key focus on retention, growth and risk management
- Analyze the company’s total business spend to identify additional opportunities to leverage the Commercial or Small Business Cards
- Offer ongoing vendor match and spend enablement services; leverage results to increase AP file penetration
- Learn about the client and the specific industry vertical in which they operate; understand purchasing needs and behavior
- Become a trusted advisor by building positive relationships, handling client needs and coordinating client appreciation activities
- Resolve issues and provide solutions to clients in a timely manner
- Monitor portfolio metrics and perform quarterly account reviews
- Partner across the value chain to meet client needs
- Seek new business referrals once relationships have been established
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or does it require travel in Northern CA?
The role is remote-eligible and covers the Northern CA territory.
What are the key responsibilities of this position?
Responsibilities include managing a client portfolio for retention, growth, and risk management; analyzing business spend for opportunities; offering vendor match services; building trusted advisor relationships; resolving issues; monitoring metrics; and partnering across the value chain.
What skills and competencies are required for this role?
Key competencies include abilities to build relationships and influence at a wide range of levels, along with strong verbal and written communication skills.
What is the company culture like at Capital One?
Capital One is a passionate and entrepreneurial team that embraces bold ideas, fosters collaborations, and delivers great customer experiences.
What makes a strong candidate for this Strategic Customer Development Manager role?
Strong candidates will have experience building relationships and influencing at various levels, excellent verbal and written communication skills, and the ability to act as a trusted advisor by understanding client needs and industries.
What is the salary or compensation for this position?
This information is not specified in the job description.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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