[Remote] Strategic Accounts Director at UserTesting

Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ExperienceIndustries

Requirements

Extensive experience growing strategic enterprise accounts, identifying expansion opportunities, and displacing competitors
Proven track record of exceeding targets in complex SaaS sales (6–7 figure deals)
Skilled in MEDDPICC or similar sales methodologies
Comfortable managing the full sales cycle, from prospecting to close
Adept at multi-threading across large, matrixed organizations
High emotional intelligence, coach-ability, and strong personal resilience
Ability to build trusted relationships with champions and C-level stakeholders
Creative and consultative in selling value and ROI
Skilled at leveraging sales tech tools (Salesforce, Clari, Outreach, Google Suite, 6Sense, ZoomInfo/Cognism)
Willingness to travel up to 30% for customer and team collaboration

Responsibilities

Drive overachievement of your annual quota through a combination of retained revenue and new business from an existing customer base
Engage multiple stakeholders—from practitioners to C-level—articulating UserTesting’s unique business value
Identify and build internal champions across customer organizations to expand usage and drive ROI
Manage the full sales cycle, from pipeline creation through to close and renewal
Deliver proactive proposals for wider adoption of the UserTesting platform
Maintain accurate forecasting and pipeline data in Salesforce
Track and analyze key sales metrics to improve performance
Collaborate with cross-functional teams to optimize customer growth in your region
Serve as the customer’s voice internally to inform product development and innovation

Skills

Account Management

Consultative Sales

Customer Retention

Revenue Growth

Stakeholder Engagement

Quota Achievement

C-level Selling

ROI Demonstration

Expansion Selling

Customer Success

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters

2007Year Founded

$147.6MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.

Privacy regulations like GDPR may limit UserTesting's data collection capabilities.

Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.

The platform provides rapid, high-quality feedback from a diverse, global audience network.

UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.

The company is expanding its global market presence with new executive appointments.

Growing demand for remote user testing solutions boosts UserTesting's market potential.

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