Strategic Account Manager at Enterpret

New York, New York, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

7–10 years of demonstrated success in high-ambiguity, fast-paced environments, ideally within companies that have scaled rapidly from early-stage to growth-stage
Proven ability to manage cross-functional initiatives with a strong bias for execution and measurable results
Deep experience in strategic selling, prospecting, and expanding into new buying centers within large enterprise accounts
Demonstrated success in building scalable renewal and expansion motions, including forecasting, playbook development, and process improvement
Strong understanding of AI technologies and the ability to translate technical capabilities into business value for customers
Proficiency with modern sales and customer engagement tools and comfort working with data-driven account insights
Ability to analyze product usage trends to identify early signals of growth, expansion, or risk and take proactive action
Exceptional communication, presentation, and relationship-building skills across technical and executive audiences

Responsibilities

Own and expand relationships with our largest enterprise accounts, driving renewal and growth
Serve as the primary strategic point of contact for senior customer stakeholders
Develop and execute account growth strategies in collaboration with Customer Success, Sales, and Product
Leverage a Challenger Sales & Force Management approach to provoke new perspectives, uncover growth opportunities, and position our solutions as critical to customer success
Collaborate with internal teams to ensure a seamless customer experience—from pre-sales through implementation and beyond
Analyze account performance and usage data to identify trends, risks, and opportunities for expansion
Represent the customer internally, providing actionable insights that influence roadmap and go-to-market strategy
Help design and operationalize the renewal and expansion motion as we scale

Skills

Enterpret

Transforms customer feedback into actionable insights

About Enterpret

Enterpret specializes in turning customer feedback into actionable insights that help product companies grow. The platform uses adaptive AI models to unify and categorize feedback from various sources, allowing teams to gain precise insights that inform product development. It features a user-friendly interface with easy-to-build dashboards and automated summaries, making it accessible for non-technical users. A standout feature is its semantic search, which helps users understand the intent behind customer feedback. Enterpret's Custom Unified Feedback Taxonomy structures unstructured feedback and adapts over time, ensuring insights remain relevant. The company differentiates itself by providing dedicated data auditors and customer success managers to keep the platform effective. The goal is to empower product teams to prioritize and build products that truly resonate with their customers.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$24.4MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Consumer Software, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Increased competition from established players like Medallia and Qualtrics.

Dependence on key clients like Canva, Notion, and Monday.com poses a risk.

Challenges in scaling operations while maintaining service quality post-Series A funding.

Differentiation

Enterpret uses adaptive AI models for precise customer feedback insights.

The platform features a Custom Unified Feedback Taxonomy for structured feedback analysis.

Enterpret offers a user-friendly interface with semantic search for non-technical users.

Upsides

Enterpret raised $20.8M in Series A to scale operations and deploy no-code AI agents.

Integration with LLMs enhances semantic search capabilities for nuanced feedback understanding.

Partnerships with platforms like Census enable seamless data integration and analytics.

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