Strategic Account Manager at RapidSOS

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Technology, Emergency ServicesIndustries

Requirements

5-7 years experience in consultative B2B Strategic Account Management, with a primary focus on enterprise accounts

Responsibilities

Own long-term commercial relationships post-sale. Build a deep understanding of customer organizational structure, customer goals, operations, and success metrics to drive adoption, retention, and growth. Serve as the primary commercial contact
Identify upsell, cross-sell, and new solution adoption opportunities within existing strategic accounts. Partner closely with the Forward Deployed Architect (FDA) and Product teams to position new capabilities across multiple Line of Businesses within the account and maximize CLV
Own renewal forecasting, negotiation, and execution. Proactively mitigate churn risks by addressing value gaps, ensuring measurable ROI, and reinforcing alignment with evolving customer needs
Cultivate and maintain executive relationships (C-suite, Product, Safety, Operations) within the client organization. Elevate RapidSOS’s strategic relevance by driving thought leadership and mutual growth planning
Collaborate closely with Customer Success Managers to ensure adoption milestones are achieved and value realization is rigorously demonstrated. Co-create account success plans aligned with both RapidSOS and client KPIs
Maintain CRM accuracy, pipeline visibility, and forecast discipline in Salesforce. Leverage usage analytics, feedback loops, and ROI reporting to inform expansion strategies and renewals
Identify and nurture advocates within customer organizations. Drive case studies, reference calls, and co-marketing initiatives to amplify customer success stories
Partner cross-functionally with Sales Engineering, Product, Legal, and Finance to ensure commercial terms and operational requirements are optimized for long-term success

Skills

Key technologies and capabilities for this role

Account ManagementSales QuotaExecutive EngagementUpsellExpansion RevenueCustomer Lifetime ValueRelationship ManagementEnterprise SalesStrategic Growth

Questions & Answers

Common questions about this position

What is the salary or compensation for the Strategic Account Manager role?

This information is not specified in the job description.

Is this Strategic Account Manager position remote or does it require office work?

This information is not specified in the job description.

What key skills are required for the Strategic Account Manager role?

The role requires exceptional proactive executive engagement, solution selling for upsell and cross-sell opportunities, account growth and relationship management, renewal strategy execution, and partnership with Forward Deployed Architect and Product teams.

What is the company culture like at RapidSOS?

RapidSOS has a mission-driven, ambitious, and inclusive team culture founded on values of trust and safety, pioneering, urgency, and purpose over pride, where people can innovate, collaborate, grow, and make an impact.

What makes a strong candidate for the Strategic Account Manager position?

Strong candidates excel as individual contributors owning significant quotas, with skills in aggressive expansion, upsell discovery, executive engagement, and partnering to develop customized solutions for maximizing NNARR and CLV in critical enterprise accounts.

RapidSOS

Connects emergency services with critical data

About RapidSOS

RapidSOS provides an intelligent safety platform that connects individuals in emergencies with emergency services by gathering critical data from connected devices, apps, and sensors. This data is verified using artificial intelligence and securely transmitted to safety agents and first responders. The company partners with device manufacturers and public safety agencies to integrate its technology, allowing for real-time data sharing during crises. RapidSOS aims to modernize the 911 system, making emergency responses more efficient and effective.

New York City, New YorkHeadquarters

2012Year Founded

$386.9MTotal Funding

SERIES_CCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Hours

Risks

Integration challenges with AI technologies may delay emergency response.

Privacy concerns from camera sharing partnerships could lead to regulatory scrutiny.

Reliance on partnerships for revenue is risky if partners face financial instability.

Differentiation

RapidSOS integrates real-time data from 540M+ devices into emergency response systems.

The company partners with Apple for Emergency SOS Live Video integration.

RapidSOS's Harmony AI acts as a co-pilot for 911 telecommunicators.

Upsides

Partnerships with Eagle Eye Networks enhance situational awareness with real-time visual data.

Acquisitions like eDispatches expand field responder communication capabilities.

The Safety Pioneer Program fosters innovation with public safety agencies.

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