Store Manager at Club Monaco

Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Innovative and entrepreneurial mindset to utilize business tools and develop creative approaches to drive results
Ability to deliver continuous performance feedback and training to meet position requirements
Skills in fostering positive team environments and driving employee engagement through recognition
Capability to ensure customer service exceeds expectations and prioritize customer/employee experience
Proficiency in motivating and coaching teams to achieve sales goals and maintain sales floor coverage
Knowledge of client programs for data capture, outreach, and follow-up to build repeat business
Expertise in recruiting high-level management candidates and minimizing turnover
Experience in coaching, mentoring, on-boarding, and succession planning for staff development
Understanding of visual merchandising standards, store maintenance, and merchandising calendars
Ability to manage financial plans, budgets, expenses, and business planning processes
Skills in inventory management to achieve gross margin and return goals
Analytical and strategic management abilities for sales and wage budgets

Responsibilities

Deliver continuous performance feedback and training to store management and sales associates
Foster a positive team environment by empowering participation in store initiatives
Drive employee engagement through recognition and performance training
Provide department insight on customer experience to district and corporate teams
Ensure customer service levels exceed expectations and lead customer experience segments
Motivate and coach team to achieve personal and store sales goals (including personal SPH goals)
Monitor sales floor and zone coverage to drive sales and customer focus
Build repeat business using client program tools for data capture, outreach, and follow-up
Ensure teams receive customer service and product knowledge training
Model and enforce dress code compliance
Recruit high-level management candidates and develop store team to meet goals
Minimize turnover and contribute to long-term growth through recruitment and development
Clarify job expectations and facilitate training sessions for team skills
Coach and mentor staff for optimal results and succession planning
Lead new hire on-boarding and training
Ensure store meets visual merchandising and maintenance standards
Reflect brand integrity through presentation, product, and people
Train and support team in store flips and merchandising needs
Follow merchandising/flip calendars and provide feedback to corporate and visual teams
Partner with District/Visual/Regional managers on initiatives
Lead store business planning process
Achieve or exceed financial plans through planning and management
Manage sales and wage budgets analytically to meet/exceed goals
Control store expenses including payroll, supplies, and others
Manage inventory to contribute to company growth, gross margin, and returns

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipSales ManagementEmployee TrainingVisual MerchandisingRetail OperationsPerformance FeedbackEmployee EngagementData Capture

Questions & Answers

Common questions about this position

What are the main responsibilities of the Store Manager?

The Store Manager is responsible for the overall results of a single store location, including delivering performance feedback and training, fostering a positive team environment, ensuring exceptional customer service, recruiting and developing talent, and maintaining visual merchandising standards.

What leadership skills are required for this role?

Key leadership attributes include delivering continuous performance feedback and training, fostering a positive team environment by empowering members, driving employee engagement through recognition, and utilizing an innovative mindset to drive results.

How does the Store Manager contribute to customer experience?

The Store Manager ensures customer service levels exceed expectations, leads productive customer experience segments, prioritizes customer and employee experience over tasks, coaches the team to achieve sales goals, and builds repeat business through client programs.

What is involved in people development for this position?

Responsibilities include recruiting high-level management candidates, minimizing turnover, providing training and coaching, mentoring staff for optimal results, succession planning, and leading new hire onboarding.

What does the company culture emphasize for Store Managers?

The role emphasizes fostering a positive team environment, empowering team members, driving employee engagement through recognition and training, and prioritizing customer and employee experience.

Club Monaco

Fashion retailer specializing in elegant clothing

About Club Monaco

Club Monaco specializes in stylish clothing for men and women, offering a range of products including dresses, shirts, pants, sweaters, outerwear, and accessories. Their clothing is characterized by high-quality materials and sophisticated designs, appealing to fashion-conscious individuals who appreciate modern luxury. The company operates both online and through physical retail stores, generating revenue through direct sales and periodic promotions. Unlike many competitors, Club Monaco focuses on a blend of romantic elegance and timeless style, which helps maintain a loyal customer base. The goal of Club Monaco is to provide elegant and high-quality fashion that resonates with discerning customers in the North American market.

None, CanadaHeadquarters

1985Year Founded

BUYOUT_LBOCompany Stage

Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Increased competition from fast fashion brands like Zara and H&M threatens market share.

The rise of second-hand clothing platforms diverts sales from traditional retailers.

Shift towards casual and athleisure wear may reduce demand for formal clothing lines.

Differentiation

Club Monaco offers modern yet timeless clothing with exceptional fits and fine fabrics.

The brand is recognized for its thoughtfully designed, purposeful collections since 1985.

Club Monaco maintains a blend of romantic elegance and timeless style in its offerings.

Upsides

Sustainable fashion initiatives align with growing consumer demand for eco-friendly products.

Digital fashion shows can reduce costs and expand global audience reach.

AI-driven personalization on e-commerce platforms can enhance customer experience and conversion rates.

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