Store Manager at Sandbox VR

Cerritos, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Virtual Reality, RetailIndustries

Requirements

Well-versed in every part of store operations, able to jump into specific areas as needed
Ability to challenge team to seek insights and optimize operational impact
Skilled in maximizing profitability through local marketing strategies and increasing store-controllable profit (SCP)
Experience setting achievable sales and KPI goals (including B2Bs, Gift Cards, Food & Bev), celebrating wins, and using positive coaching
Capability to pursue future bookings beyond current ones for sustained growth
Passion for customer service, building/maintaining guest-centric culture, leading by example
Support guest de-escalation and ensure on-time delivery of experiences
Knowledge of recurring reports, surveys, audits, and checklists
Ability to maintain cleanliness of common areas, experience rooms, and inventoried equipment
Compliance with state law/company procedures for schedules and breaks
Proactive management of day-of labor spend based on pre-bookings and walk-ins
Clear communication with District Leader and cross-department collaboration
Ensure store schematics meet company standards
Conduct thorough hardware/software checks and communicate issues promptly
Intricate knowledge of store tech for rehabilitating low-damage hardware and reducing expenses
Lead staff through software updates and experience launches
Lead interview, hiring, and onboarding for all store staff
Proactively identify coaching opportunities for Guest Experience Guides and Leads, partnering with ASM

Responsibilities

Provide strategic leadership by jumping into operations as needed and optimizing team performance
Maximize profitability via local marketing and SCP
Set and coach team to sales/KPI goals, celebrate wins
Pursue future bookings for steady business flow
Deliver incredible guest experience, build guest-centric culture, lead by example
Support guest de-escalation and ensure on-time experience delivery
Manage operational & financial aspects: reports, surveys, audits, checklists
Maintain facility cleanliness and equipment
Provide compliant schedules and breaks
Manage day-of labor spend
Communicate with District Leader and collaborate across departments
Ensure store schematics meet standards
Perform hardware/software checks, communicate issues, rehabilitate hardware
Lead staff through software updates and launches
Lead hiring, onboarding, and coaching for store staff

Skills

Key technologies and capabilities for this role

Store OperationsStrategic LeadershipLocal MarketingSales KPIsTeam CoachingProfit MaximizationRetail ManagementCustomer ExperienceB2B SalesGift Card Sales

Questions & Answers

Common questions about this position

What is the salary or compensation for the Store Manager position?

This information is not specified in the job description.

Is this Store Manager role remote or on-site?

This is an on-site position requiring presence in the store to manage operations, guest experiences, and team leadership.

What skills are required for the Store Manager role?

Key skills include strategic leadership in store operations, passion for customer service to deliver guest experiences, operational and financial management including profitability and reporting, positive coaching for sales goals, and guest de-escalation.

What is the company culture like at Sandbox VR?

Sandbox VR values humility, collaboration, and building relationships within communities, fostering a team environment where guests and teammates win collectively through world-class experiences.

What makes a strong candidate for the Store Manager position?

Strong candidates are versatile in store operations, passionate about customer service, skilled in maximizing profitability through marketing and sales goals, and excel at positive coaching, guest de-escalation, and operational management.

Sandbox VR

Location-based virtual reality entertainment provider

About Sandbox VR

Sandbox VR provides location-based virtual reality entertainment experiences using advanced VR technology. Their offerings include immersive AAA experiences that are developed in-house, allowing users to engage in virtual worlds with high-quality graphics and interactive elements. The company operates over 45 retail and franchise locations worldwide, making it a prominent player in the VR entertainment industry. Unlike many competitors, Sandbox VR collaborates with major brands, such as Netflix, to create unique experiences that attract a diverse audience. The goal of Sandbox VR is to expand its market presence and enhance the entertainment landscape by providing unforgettable virtual reality experiences.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$115.8MTotal Funding

SERIES_BCompany Stage

VR & AR, EntertainmentIndustries

201-500Employees

Benefits

Health Insurance

Remote Work Options

Phone/Internet Stipend

401(k) Company Match

Company Equity

Risks

Intense competition from emerging VR startups could erode Sandbox VR's market share.

Rapid technological advancements may require costly upgrades to maintain competitiveness.

High operational costs of physical locations could be unsustainable if consumer spending drops.

Differentiation

Sandbox VR offers a premium, fully-immersive VR experience with real-time motion capture.

The company collaborates with major brands like Netflix for exclusive VR content.

Sandbox VR has over 45 global locations, establishing a strong market presence.

Upsides

Increased demand for immersive experiences post-pandemic boosts Sandbox VR's market potential.

Advancements in haptic feedback technology enhance realism, increasing customer satisfaction.

Collaborations with popular IPs like Netflix attract fans and expand audience reach.

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