Starbucks Cafe Manager, Philadelphia at Gopuff

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Hospitality, Food & BeverageIndustries

Requirements

2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred
Strong organizational, interpersonal, and problem-solving skills
Strong skills with conflict resolution
Entrepreneurial mentality with experience in a sales-focused environment
Strong leadership skills and the ability to coach and mentor team partners with professional maturity
Proficiency in computer usage, email, and Google Suite
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies

Responsibilities

Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance, ensuring smooth functioning and optimal performance
Drive improvements in key performance indicators (KPIs) such as Production Time, Order Defect Rate, and Cost Per Order
Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity
Ensure financial success by meeting budget targets for productivity, labor, and other expenses, contributing to the overall profitability of the site
Maintain compliance with Gopuff and legal regulations, analyzing reports to interpret and enforce policies and procedures
Implement and monitor Safety and Human Resource compliance measures, ensuring the safety of personnel and products, and conducting quality assurance reviews
Develop and execute action plans to enhance facility performance, providing guidance on Company programs and maintaining confidentiality of information
Create strategies to enhance safety, foster a positive culture, and improve financial performance at the facility
Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends, fostering a seamless customer experience
Utilize data analysis and observations to make informed decisions, enhancing both customer satisfaction and overall store performance
Collaborate with leaders to manage labor effectively within budget constraints and implement forecasting and scheduling tools
Drive operational excellence and business results by cascading and implementing new initiatives, supporting team growth through coaching and development, and setting ambitious yet achievable goals to improve performance

Skills

Key technologies and capabilities for this role

Team LeadershipInventory ManagementEquipment MaintenanceKPI OptimizationStaff TrainingSafety ComplianceBudget ManagementHR ComplianceQuality AssuranceOperations ManagementCustomer ServiceRetail OperationsHospitality Management

Questions & Answers

Common questions about this position

What experience is required for the Starbucks Cafe Manager role?

Candidates need 2 years of manager/supervisor experience, with 1 year in QSR and/or cafe preferred.

What key skills are needed for this position?

The role requires strong organizational, interpersonal, and problem-solving skills, strong conflict resolution skills, an entrepreneurial mentality with sales-focused experience, and strong leadership skills to coach and mentor teams.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position, or where is it located?

This information is not specified in the job description.

What does the company culture emphasize for this role?

The culture emphasizes customer-first focus, drive, grit, positivity, enthusiasm, entrepreneurial leadership, team coaching, safety, and fostering a positive environment while driving operational excellence.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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