Staff User Experience Researcher
Vanta$225,000 - $265,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries
Requirements
Candidates should possess at least 7 years of work experience applying and conducting customer-centered research, with experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools and analyzing AI-driven insights. They must also have experience defining, planning, and executing research studies, including developing sample plans and determining the best data collection approach, and a portfolio of work representing research that influenced great insights or experiences. Strong project management skills and the ability to multitask in projects in parallel are required.
Responsibilities
The Staff UX Researcher will collaborate with cross-functional teams to create research strategies for exploratory, generative, and evaluative studies, conduct various qualitative and quantitative research methods such as focus group discussions, depth interviews, usability tests, and surveys to provide granular insights to stakeholders and leadership, and influence optimal product and design decisions by identifying customer pain points and conducting thorough competition analysis. They will partner with Product Managers and Designers across different verticals and geographies to ensure product roadmaps are supported by customer insights, communicate and educate partners on findings through artifacts like user segments and user journeys, and evangelize research and customer feedback to foster a customer-centric culture.
Skills
Qualitative Research
Quantitative Research
Focus Group Discussions
Depth Interviews
Usability Testing
Quantitative Surveys
Secondary Research
Customer Insights
Persona Frameworks
Jobs to be Done
User Journeys
Task Analyses
AI Integration
Cross-functional Collaboration
Communication Skills
ServiceNow
Cloud-based platform for digital workflows
About ServiceNow
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.
Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees