Director, Voice of the Customer
AlmaSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
As a Principal Experience Researcher, you will be a key member of the Experience Design and Research (XDR) team at Aledade, supporting our Customer Insights group. The XDR team accelerates the ability of primary care practices to improve health outcomes for their patients by equipping them with thoughtfully crafted technology. You will serve as a subject matter expert and thought leader in customer research, driving the Voice of the Customer (VoC) Program and leading strategic research initiatives. You will leverage your deep understanding of research methodologies, advanced analytical skills, and exceptional communication abilities to uncover actionable insights that shape the future of Aledade's products and services.
Requirements
- Deep understanding of research methodologies (qualitative and quantitative).
- Advanced analytical skills and experience with statistical modeling (e.g., SQL, R, Python).
- Excellent communication and presentation skills.
- Ability to build strong relationships with stakeholders.
- Experience with text analysis frameworks.
- Familiarity with healthcare industry and primary care practices.
Responsibilities
- Lead Aledade Voice of the Customer (VoC) Program:
- Develop and implement an ongoing VoC strategy to capture customer feedback.
- Continuously iterate on the VoC program for maximum effectiveness.
- Analyze and report on VoC program performance.
- Collaborate with product teams to create action plans based on customer feedback.
- Build strong relationships with key stakeholders.
- Optimize and expand feedback channels.
- Advanced Customer Research/Analytics & Research Operations:
- Design and conduct qualitative and quantitative research studies (ethnographic research, focus groups, usability testing, surveys).
- Analyze and interpret data from various sources (surveys, product usage, market trends, internal databases).
- Oversee all aspects of research operations.
Application Instructions
- Not specified in the provided text.
Company Information
- Company: Aledade
- Team: Experience Design and Research (XDR) / Customer Insights
Skills
Research methodologies
Qualitative research
Quantitative research
Statistical modeling
SQL
R
Python
Communication
Presentation
Text analysis
Healthcare industry knowledge
Customer insights
Data analysis
Aledade
Supports independent primary care practices
About Aledade
Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.
Bethesda, MarylandHeadquarters
2014Year Founded
$662MTotal Funding
SERIES_FCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees