Director, Voice of the Customer
AlmaSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, such as Research, Psychology, Sociology, or a related discipline, and ideally hold a Master's degree. They must have at least 8 years of experience in customer research, with a strong focus on qualitative and quantitative methodologies, and demonstrated expertise in healthcare or a related industry. Advanced analytical skills, including proficiency in SQL, R, or Python, are essential, as is the ability to interpret complex data sets and translate them into actionable insights. Strong communication and presentation skills are required to effectively convey research findings to diverse audiences.
Responsibilities
As a Principal Experience Researcher, you will lead the Aledade Voice of the Customer (VoC) program, developing and implementing strategies to capture customer feedback across all touchpoints and continuously improving its effectiveness. You will design and conduct a wide range of research studies, including ethnographic research, focus groups, and usability testing, to understand customer needs and preferences. Furthermore, you will analyze data from various sources, utilizing advanced analytical techniques, to identify key insights and trends, and collaborate with product teams to create action plans based on customer feedback. You will oversee research operations, build relationships with stakeholders, and proactively identify emerging trends to ensure Aledade remains at the forefront of customer understanding.
Skills
Research methodologies
Qualitative research
Quantitative research
Statistical modeling
SQL
R
Python
Communication
Presentation
Text analysis
Healthcare industry knowledge
Customer insights
Data analysis
Aledade
Supports independent primary care practices
About Aledade
Aledade operates in the primary care sector, focusing on supporting independent primary care practices. The company provides these practices with essential support and data to help them navigate the challenges of the changing healthcare landscape. Aledade offers personalized, on-the-ground assistance, ensuring that practices have timely access to the right data to improve the quality of care they deliver to their communities. Additionally, Aledade has developed a proprietary technology application that gives practices insights about their patients, further enhancing their care capabilities. Unlike many competitors, Aledade is dedicated to the success of independent practices, making it the largest network of its kind in the nation. The company's goal is to empower these practices to thrive and provide high-quality care through its support services and technology.
Key Metrics
Bethesda, MarylandHeadquarters
2014Year Founded
$662MTotal Funding
SERIES_FCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees