Thumbtack

Staff Experience Researcher

United States

Thumbtack Logo
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Internet, Biotechnology, UX ResearchIndustries

Requirements

Candidates should possess 10 or more years of experience leading user research, demonstrating a strong background in designing and executing research strategies. They must be proficient in conducting fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities, and effectively translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.

Responsibilities

As a Staff UX Researcher, the individual will lead research to inform product strategy, translate ambiguous problem spaces into clear direction, partner closely with design, product, and engineering to rapidly test concepts and iterate on ideas, craft compelling narratives to influence stakeholders, inspire a prototype-forward culture, champion a user-centered mindset, and influence multiple product areas and partner teams to scale the impact of research.

Skills

User Experience Research
Mixed Methods
Qualitative Research
Quantitative Research
Product Strategy
User Experience Design
Collaboration
Mentoring

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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