Senior Experience Researcher
ThumbtackSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Market Research, Customer Experience, ConsultingIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field, such as Psychology, Sociology, Marketing, or Business, and ideally have 8+ years of experience in research consulting or a related area. Strong analytical and problem-solving skills are essential, along with excellent communication and presentation abilities. Experience with qualitative and quantitative research methods is highly desirable, and familiarity with experience research methodologies is a plus.
Responsibilities
As a Senior Research Consultant, you will act as a trusted advisor and research expert, guiding clients in developing scalable research strategies and driving adoption of UserTesting. You will lead complex research initiatives, mentor junior consultants, plan and facilitate workshops, enable customers on methodologies and platform features, and collaborate with Customer Success and Account Teams to support customer retention and growth. Furthermore, you will bring business acumen to discussions, align research with customer goals, and drive the embedding of research within customer product and design processes.
Skills
Strategic thinking
Problem-solving
Customer empathy
Operationalizing research
Research maturity
Workshop facilitation
Methodology expertise
Mentorship
Stakeholder management
Research strategy development
UserTesting
Provides customer insights for digital products
About UserTesting
UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.
Key Metrics
San Francisco, CaliforniaHeadquarters
2007Year Founded
$147.6MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees