Position Overview
- Location Type: Remote
- Job Type: Full Time
- Company: UserTesting (recently merged with UserZoom)
- Focus: Experience Research and Insights
UserTesting is seeking a Senior Experience Research Consultant to join their Consulting Services team. In this role, you will serve as a trusted advisor and research expert, assisting clients in integrating experience research into their organizations. Your responsibilities will include helping clients develop scalable research strategies, driving adoption of research practices, and uncovering valuable insights that inform critical business decisions. This is an opportunity to contribute to a team dedicated to transforming how companies understand and learn from their customers. UserTesting boasts over 3,400 customers across 50 countries, including 75 of the Fortune 100 companies.
Requirements
The provided text does not explicitly list requirements. However, the role implies the need for:
- Strategic thinking capabilities
- Strong problem-solving skills
- A passion for fostering customer empathy within organizations
- Experience in operationalizing research processes
- Familiarity with research maturity across various teams
Responsibilities
- Act as a Trusted Research Partner: Guide customers in building and scaling their research capabilities.
- Ensure Strategic Alignment: Apply business acumen and strategic thinking to discussions, ensuring research initiatives align with customer business objectives.
- Lead Complex Projects: Manage and lead intricate research projects or programs, offering guidance to both internal stakeholders and clients.
- Facilitate Workshops and Training: Plan and conduct workshops and training sessions on topics such as scaling research, measuring impact, and research operations.
- Provide Methodology Expertise: Educate customers on UserTesting methodologies, platform features, and best practices, customizing recommendations to their specific needs.
- Mentor Junior Consultants: Provide mentorship and support to junior consultants, aiding in their development of research skills and consultative approaches.
- Drive Research Adoption: Facilitate the integration of research into clients' product and design workflows.
- Collaborate with Internal Teams: Work closely with Customer Success and Account Teams to support customer retention and growth.
- Offer Expertise in Research Operations: Share knowledge and best practices related to research operations.
Application Instructions
The provided text does not contain application instructions.
Company Information
- Company Name: UserTesting (recently merged with UserZoom)
- Industry: Experience Research and Insights
- Customer Base: Over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies.
- Mission: To build the engine for human understanding.
Skills
UserTesting
Provides customer insights for digital products
About UserTesting
UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.