Discord

Senior Design Program Manager

San Francisco, California, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Product Management, User Experience Research, Research OperationsIndustries

Position Overview

  • Location Type: US Based (Onsite)
  • Employment Type: Temporary
  • Salary: Not Specified

Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.

We're looking for a Program Manager to empower our product teams to conduct effective self-service research. In this role, you'll create and maintain the infrastructure that democratizes user research across Discord, enabling designers, product managers, and engineers to gather valuable user insights independently.

Working with Design, PM, Engineering, and other XFN partners, you’ll serve as the bridge between our product teams and research tools, developing training materials, best practices, and support systems that make user research accessible to all. This is an opportunity to build a foundational program that will scale as Discord grows.

Responsibilities

  • Design self-serve research systems and processes for PMs and Designers that can scale efficiently as Discord grows.
  • Manage partnerships with external UXR platforms (like UserTesting.com), serving as the primary point of contact and administrator.
  • Create and maintain documentation, training materials, and best practices for self-service research tools.
  • Enable product team members to conduct high-quality self-service research independently.
  • Develop and implement a comprehensive program for democratizing user research across Discord.
  • Track usage metrics and gather feedback to continuously improve the self-service research program.
  • Collect feedback to ensure the self-serve tools/resources bring value to the company.
  • Establish quality standards for self-service research to ensure consistency and reliability.
  • Facilitate knowledge sharing across teams to maximize the value of research insights.
  • Stay current on UX research tools and methodologies to recommend improvements to our tech stack.

Requirements

  • 8+ years of experience in program management, research operations, or a related field.
  • Experience with various tools like survey platforms, qualitative research platforms, and knowledge management systems.
  • Strong documentation and process development skills.

Application Instructions

  • Not Specified

Skills

Survey Platforms
Qualitative Research Platforms
Knowledge Management Systems
Documentation
Training Materials
Best Practices
Self-Service Research
User Research
UX Research
Metrics Tracking
Feedback Collection
Quality Standards
Knowledge Sharing
UX Research Tools
Methodologies

Discord

Voice, video, and text communication platform

About Discord

Discord is a communication platform that allows users to connect through voice, video, and text. It serves as a space for friends and communities to gather and share their interests, catering to a wide range of groups such as artists, activists, study groups, and hobbyists. Users can join various communities, known as servers, which host discussions and activities related to their interests. Unlike many other platforms, Discord does not rely on advertising or selling user data; instead, it offers a premium subscription service called Nitro, which provides additional features like enhanced streaming quality and customization options. The goal of Discord is to create a welcoming environment where people can build connections and foster a sense of belonging.

San Francisco, CaliforniaHeadquarters
2015Year Founded
$952.6MTotal Funding
SERIES_HCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees

Benefits

Stay healthy - We take care of our team with comprehensive Medical, Dental, and Vision plans.
Parental perks - Spend some quality time with the next generation with parental leave, fertility, adoption, and surrogacy benefits.
Kick back - Stay refreshed with over 19 paid holidays, use-what-you-need sick days, and four weeks of PTO.
Commute easy - In a non-COVID world, get up to $270 per month for your commuting and parking needs.
The loadout - When we’re back in the office, enjoy daily catered lunches and snacks, a desk fund to make your space yours, and whatever you need for your computer setup, including a headphone allowance.
Wellness on us - Take advantage of a quarterly wellness allowance for your gym membership or other wellness activities. Virtual yoga every week!
Transgender benefits - Discord will reimburse up to $20,000 for any procedure related to transition.
Discord HQ - Our office is located in Potrero Hill, a little neighborhood in San Francisco near awesome coffee and food.
Relocation - Excellent relocation bonuses for new hires moving to San Francisco (once it’s safe to return).

Risks

Discord's revenue growth slowed in 2022, indicating potential market saturation.
Integrating Gas may alienate existing users if not managed carefully.
Decentralized platforms like SINOVATE pose a competitive threat to Discord's model.

Differentiation

Discord offers a unique ad-free communication platform with a premium subscription model.
It supports diverse communities, from gamers to artists, enhancing its user base diversity.
Discord's acquisition of Gas expands its reach to a younger, teen-focused audience.

Upsides

Discord's revenue grew 44% in 2022, showcasing resilience in a challenging market.
Integration with AI moderation tools can enhance user experience and safety.
Collaborations with educational platforms position Discord as a key remote learning tool.

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