Responsibilities

The Senior Design Program Manager will design self-serve research systems and processes for product managers and designers, manage partnerships with external UXR platforms, create and maintain documentation, training materials, and best practices, enable product team members to conduct high-quality self-service research independently, develop and implement a comprehensive program for democratizing user research across Discord, track usage metrics and gather feedback to continuously improve the self-service research program, collect feedback to ensure the self-serve tools/resources bring value to the company, establish quality standards for self-service research, facilitate knowledge sharing across teams, and stay current on UX research tools and methodologies to recommend improvements to the tech stack.