Thumbtack

Senior Experience Researcher

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Internet, Biotechnology, SoftwareIndustries

Position Overview

  • Location Type: [Not Specified]
  • Employment Type: [Not Specified]
  • Salary: [Not Specified]

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Research Team

We are a high-performing, tight-knit team of embedded researchers who work closely with cross-functional product partners to deliver outstanding experiences for our users. Our researchers tackle complex challenges, generating insights that shape both product strategy and user experience. We're a nimble, ever-evolving group that learns from one another and our collaborators to refine our methods, stay ahead of industry trends, and push the boundaries of what’s possible in UX.

About the Role

As a Senior UX Researcher on Thumbtack’s New Hiring Experiences team, you’ll be at the forefront of discovering what’s next—using creative, iterative research approaches to bring clarity to ambiguity and guide early-stage product direction. You won’t just conduct research; you’ll play a key role in shaping bold, strategic bets and influencing how we build dynamic, complex user experiences. You’ll collaborate closely with product, design, engineering, data science, and other disciplines to move quickly, learn deeply, and build with purpose. This role is essential to making sure our innovation efforts are not only fast and inspired—but grounded in real user needs.

What You'll Do

  • Lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities.
  • Translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking.
  • Partner closely with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs.
  • Synthesize findings into compelling stories that influence decisions and inspire bold innovation.
  • Champion user needs across the team, ensuring both customers and pros are at the center of what we build.

Requirements

  • 8-10+ years of experience conducting user research in fast-paced, cross-functional product environments
  • A strong foundation in both qualitative methods (mixed methods is a plus), with the ability to select the right approach for complex, evolving product questions
  • A track record of shaping product strategy and influencing decisions through compelling, actionable insights
  • Excellent communication and storytelling skills, with experience tailoring insights to diverse audiences including product, design, engineering, and leadership
  • A creative, solutions-oriented mindset and the ability to operate

Skills

User Experience Research
Mixed-Method Research
Product Strategy
User-Centered Design
Cross-Functional Collaboration
Iterative Research Methods

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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