Thumbtack

Senior Experience Researcher

United States

Thumbtack Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Internet, Biotechnology, SoftwareIndustries

Requirements

Candidates must possess 8-10 years of experience conducting user research in fast-paced, cross-functional product environments, with a strong foundation in both qualitative methods, including mixed methods, and the ability to select the appropriate research approach for complex and evolving product questions.

Responsibilities

As a Senior UX Researcher, you will lead fast-paced, mixed-method research to inform early-stage product strategy and uncover new opportunities, translate ambiguous problem spaces into clear direction through sharp insights and strategic thinking, partner closely with design, product, and engineering to rapidly test concepts, iterate on ideas, and shape MVPs, synthesize findings into compelling stories that influence decisions and inspire bold innovation, and champion user needs across the team, ensuring both customers and pros are at the center of what is built.

Skills

User Experience Research
Mixed-Method Research
Product Strategy
User-Centered Design
Cross-Functional Collaboration
Iterative Research Methods

Thumbtack

Online marketplace connecting consumers with local professionals

About Thumbtack

Thumbtack connects consumers with local professionals for various services through its online marketplace. Users can find professionals like plumbers, electricians, and landscapers by searching the platform, comparing prices, reading reviews, and booking services directly. The platform offers cost estimates based on numerous bids from professionals, helping consumers understand potential service costs. Thumbtack generates revenue by charging professionals for leads, which are inquiries made by customers through the site. This model allows Thumbtack to serve a wide range of customers across the U.S., making it easier for them to find and hire local service providers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2008Year Founded
$680.3MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees

Benefits

Remote Work Options
Paid Holidays
Phone/Internet Stipend
Mental Health Support

Risks

Increased competition from OfferUp could dilute Thumbtack's market share.
Dependency on RentRedi partnership may risk customer acquisition dynamics.
Reliance on external funding could be risky if market conditions change.

Differentiation

Thumbtack connects users with 300,000 local service businesses across the U.S.
The platform offers personalized guidance and cost estimates for various home services.
Thumbtack charges professionals for leads, ensuring a straightforward revenue model.

Upsides

Partnership with OfferUp expands market reach and customer base.
$75 million financing boosts technology investment and service expansion.
Experienced leaders enhance legal and user research capabilities, improving trust and experience.

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