Staff User Experience Researcher

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $225K - $265K

Vanta is seeking a Staff User Researcher to join the Experience Design Team. This role is crucial in shaping how Vanta secures the internet and protects consumer data by empowering companies to practice better security and prove it with ease. The primary focus is on improving research practices across the organization and driving research projects to deliver strategic insights, working with product managers, operations team, CSMs and AMs to define the right program to deliver insights for EPD. You’ll develop scalable systems, coaching programs, and rituals that embed research into our everyday work—fostering a culture where customer closeness is the default. You will also lead strategic research that informs the direction of our Governance, Risk, and Compliance (GRC) and Trust products, and emerging products. And, you will help us scale our UXR capabilities, by advising on how to grow the team and delegate work across the organization.

Requirements

• Proven track record of shaping exceptional B2B SaaS experiences, especially in complex or technical domains.
• Thrives in ambiguity.
• Ability to partner seamlessly with Design, Product, and Engineering.
• Strong sense of ownership, empathy, and systems thinking.
• Experience in GRC or security is a plus but not required.

Responsibilities

• Establish scalable programs and systems that deliver customer insights and enable teams to engage directly with customers and users.
• Lead strategic customer research projects that inform product strategy and deliver substantial customer value.
• Enhance the influence of the Design organization.

Application Instructions

• Note: The application instructions are incomplete in the provided text.

Company Information

• Company: Vanta
• Mission: To secure the internet and protect consumer data.
• Operating Model: Collaborative, remote-first company.
• Reporting To: Design Director within the Experience Design Organization.