Lead Research Consultant, Solutions & Programs
UserTestingSalary not specified
- Full Time
- Senior (5 to 8 years)
$225,000 – $265,000Compensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & Services, Software as a Service (SaaS)Industries
Position Overview
- Location Type: Remote
- Job Type: FullTime
- Salary: $225K - $265K
Vanta is seeking a Staff User Researcher to join the Experience Design Team. This role is crucial in shaping how Vanta secures the internet and protects consumer data by empowering companies to practice better security and prove it with ease. The primary focus is on improving research practices across the organization and driving research projects to deliver strategic insights, working with product managers, operations team, CSMs and AMs to define the right program to deliver insights for EPD. You’ll develop scalable systems, coaching programs, and rituals that embed research into our everyday work—fostering a culture where customer closeness is the default. You will also lead strategic research that informs the direction of our Governance, Risk, and Compliance (GRC) and Trust products, and emerging products. And, you will help us scale our UXR capabilities, by advising on how to grow the team and delegate work across the organization.
Requirements
- Proven track record of shaping exceptional B2B SaaS experiences, especially in complex or technical domains.
- Thrives in ambiguity.
- Ability to partner seamlessly with Design, Product, and Engineering.
- Strong sense of ownership, empathy, and systems thinking.
- Experience in GRC or security is a plus but not required.
Responsibilities
- Establish scalable programs and systems that deliver customer insights and enable teams to engage directly with customers and users.
- Lead strategic customer research projects that inform product strategy and deliver substantial customer value.
- Enhance the influence of the Design organization.
Application Instructions
- Note: The application instructions are incomplete in the provided text.
Company Information
- Company: Vanta
- Mission: To secure the internet and protect consumer data.
- Operating Model: Collaborative, remote-first company.
- Reporting To: Design Director within the Experience Design Organization.
Skills
User Research
Research Program Development
Strategic Research
Customer Insights
B2B SaaS Experience
Systems Thinking
Cross-functional Collaboration
Design Partnership
Security and GRC knowledge (plus)
Vanta
Automates SOC 2 compliance for businesses
About Vanta
Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.
San Francisco, CaliforniaHeadquarters
2018Year Founded
$343.4MTotal Funding
SERIES_CCompany Stage
Enterprise Software, CybersecurityIndustries
501-1,000Employees