Senior Research Consultant
UserTesting- Full Time
- Senior (5 to 8 years)
Candidates should possess a Bachelor's degree in a related field, along with a proven track record of shaping exceptional B2B SaaS experiences, particularly in complex or technical domains. A strong sense of ownership, empathy, and systems thinking is highly valued, and experience in GRC or security is a plus but not required.
As a Staff User Experience Researcher, you will focus on both improving research practices across the organization and driving research projects to deliver strategic insights. You will work with product managers, operations team, CSMs and AMs to define programs that deliver insights for EPD, equipping the organization to engage with customers and make insight-informed decisions. You will develop scalable systems, coaching programs, and rituals that embed research into everyday work, fostering a culture of customer closeness. Additionally, you will lead strategic research that informs the direction of GRC and Trust products, and emerging products, as well as help scale the UXR capabilities by advising on team growth and delegation.
Automates SOC 2 compliance for businesses
Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.