(US) - UX Researcher (12 Month Contract)
PointClickCare- Full Time
- Entry Level & New Grad
The Director of UX Research and Insight at Headway should possess 5+ years of experience as a people manager with a proven track record of leading and developing high-performing research teams, including expertise in qualitative and quantitative research, UX research, market research, and clinical research. Strong skills in program management and experience with research tools and platforms such as UserTesting and Qualtrics are required. Additionally, a solid understanding of customer-centric methodologies like Voice of Customers, Touch Grass, and Dogfooding is essential.
As the Director, you will lead and develop a world-class research team, fostering a customer-centric culture and establishing repeatable team processes for sharing insights. You will balance various research methodologies to address business needs, implement a centralized research repository, and drive research initiatives that inform executive decision-making and product strategy. Furthermore, you will translate business questions into actionable research plans and present impactful insights to leadership, highlighting strategic implications while selecting and managing key research tools and platforms.
Connects patients with affordable mental health services
Headway simplifies the process of finding and paying for mental health therapy. It operates in the mental health market, addressing the challenge that many Americans face in accessing care due to high costs and complicated insurance processes. For individuals, Headway provides a platform where they can easily search for therapists and psychiatrists who accept their insurance, allowing them to find the right mental health care without incurring out-of-pocket expenses. For mental health care providers, Headway reduces the administrative workload associated with accepting insurance, enabling them to focus more on patient care. The company connects patients with providers while ensuring effective use of insurance, and it generates revenue by partnering with health plans and providers. Headway's goal is to create a more accessible and affordable mental healthcare system.