Staff UX Researcher, Sales Order Management

Waltham, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology & ServicesIndustries

Requirements

Candidates should possess at least 7 years of experience applying and conducting customer-centered research, along with experience in defining, planning, and executing research studies including outlining objectives, goals, and timelines, utilizing both quantitative and qualitative methods. A portfolio demonstrating research that influenced insightful experiences and expert presentation skills are also required.

Responsibilities

The Staff UX Researcher will collaborate with cross-functional teams to create research strategies for various studies, conduct qualitative and quantitative research methods such as focus groups, usability tests, and surveys to provide granular insights, influence product and design decisions by identifying customer pain points and conducting competition analysis, partner with product managers and designers across geographies, communicate research findings through artifacts, and evangelize research and customer feedback to stakeholders to foster a customer-centric culture.

Skills

Qualitative research

Quantitative research

Focus group discussions

Depth interviews

Usability testing

Quantitative surveys

Secondary research

Customer insights

Persona frameworks

Jobs to be done

User journeys

Task analyses

AI integration

Cross-functional collaboration

Communication and presentation

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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