Senior Experience Researcher
ThumbtackSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare TechnologyIndustries
Requirements
Candidates should possess a Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field. They should have experience as a user experience researcher or similar role with a customer focus, demonstrating a passion for their work and a desire to ensure project success. Strong UX research skills and the ability to synthesize real user feedback into actionable insights are essential, along with experience using research tools like Dovetail, Optimal, UserZoom, and SurveyMonkey, and analytics platforms such as Pendo, Splunk, Matomo, or Google Analytics.
Responsibilities
The UX Researcher will be responsible for user outreach, discovery, and validation activities including use case discovery, persona and journey mapping development, and usability testing. They will lead or participate in design workshop activities, strategize project needs/methodologies, and communicate strategic decisions to leadership and stakeholders. This role will interpret data from user calls to provide useful insights to Product, UX Design, and Engineering, performing analysis and synthesis using various tools and methodologies. They will collaborate with internal SMEs, customer success, data science, and customer insights to mature the team’s understanding of personas, journeys, and use cases, articulating research outcomes to leadership and stakeholders, and assisting Product Managers and UX Designers in adopting research best practices.
Skills
User Research
Usability Testing
Qualitative Data Analysis
Quantitative Data Analysis
Persona Development
Journey Mapping
PointClickCare
Cloud-based EHR solutions for senior care
About PointClickCare
PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.
Key Metrics
Mississauga, CanadaHeadquarters
2000Year Founded
$220MTotal Funding
GRANTCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees