[Remote] Senior UX Researcher at Fleetio

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of UX research experience, ideally in a B2B SaaS context
Expertise in both generative and evaluative research methods
Strong track record of delivering insights that shape product strategy
Experience working in close partnership with cross-functional product teams
Strong communication skills, with ability to craft compelling stories, engage stakeholders, and facilitate workshops
Familiarity with research tools like Sprig, HeyMarvin, Lyssna (or others)
Strong prioritization and organizational skills in a fast-paced environment

Responsibilities

Drive high-impact research initiatives – Design and execute end-to-end studies using methods like interviews, usability testing, surveys, and ethnography to generate actionable insights that drive product decisions
Collaborate cross-functionally – Partner closely with Product, Design, and Engineering to inform roadmaps and ensure our solutions solve the right problems
Contribute to foundational understanding – Develop and maintain user personas, JTBD frameworks, and journey maps that serve as reference points across teams
Support and elevate the research practice – Refine standards, improve tools and workflows, contribute to a shared research repository, and deepen the organization's understanding of UX research
Promote empathy and insight-sharing – Champion a user-centered mindset by communicating findings in engaging ways and advocating for our users across the organization
Mentor and guide – Support teammates (designers and PMs) in applying research techniques and fostering a culture of continuous learning

Skills

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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