[Remote] Senior UX Researcher at Fleetio

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation Technology, Fleet Management, SaaSIndustries

Requirements

5+ years of UX research experience, ideally in a B2B SaaS context
Expertise in both generative and evaluative research methods, with a strong track record of delivering insights that shape product strategy
Experience working in close partnership with cross-functional product teams
Strong communication skills, with ability to craft compelling stories, engage stakeholders, and facilitate workshops
Familiarity with research tools like Sprig, HeyMarvin, Lyssna (or others), and openness to exploring new methods
Strong prioritization and organizational skills in a fast-paced environment, balancing multiple research projects
Passionate about uncovering user needs and driving strategic impact through research
Deep toolkit of qualitative and quantitative methods, adaptable to different contexts
Comfortable with discovery, validating concepts, evaluating usability, balancing rigor with speed
Enjoys mentoring others in best practices while hands-on
Collaborative, curious, thrives partnering across Product, Design, and Engineering

Responsibilities

Drive high-impact research initiatives – Design and execute end-to-end studies using methods like interviews, usability testing, surveys, and ethnography to generate actionable insights that drive product decisions
Collaborate cross-functionally – Partner closely with Product, Design, and Engineering to inform roadmaps and ensure solutions solve the right problems
Contribute to foundational understanding – Develop and maintain user personas, JTBD frameworks, and journey maps that serve as reference points across teams
Support and elevate the research practice – Refine standards, improve tools and workflows, contribute to a shared research repository, and deepen the organization's understanding of UX research
Promote empathy and insight-sharing – Champion a user-centered mindset by communicating findings in engaging ways and advocating for users across the organization
Mentor and guide – Support teammates (designers and PMs) in applying research techniques and fostering a culture of continuous learning

Skills

Key technologies and capabilities for this role

UX ResearchQualitative MethodsQuantitative MethodsUsability TestingUser DiscoveryStakeholder CollaborationB2B Workflows

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior UX Researcher role?

This information is not specified in the job description.

Is this Senior UX Researcher position remote or does it require office work?

This information is not specified in the job description.

What skills and experience are required for the Senior UX Researcher role?

The role requires being a seasoned UX researcher with a deep toolkit of qualitative and quantitative methods like interviews, usability testing, surveys, and ethnography. Candidates should be collaborative, curious, thrive in fast-paced environments, enjoy mentoring, and excel as compelling storytellers who partner across Product, Design, and Engineering.

What is the company culture like at Fleetio for this role?

User experience is integral to Fleetio's culture, with a core belief that 'Design is an important part of everything we do.' The environment is fast-paced, collaborative, and focused on building empathy, working with talented designers and cross-functional partners on complex B2B workflows.

What makes a strong candidate for the Senior UX Researcher position?

Strong candidates are experienced researchers passionate about user needs, skilled in end-to-end qualitative and quantitative research methods, comfortable mentoring and storytelling, and who thrive collaborating cross-functionally in fast-paced B2B environments to connect users with business goals.

Fleetio

Fleet management software for tracking operations

About Fleetio

Fleetio provides fleet management software that helps organizations track, analyze, and improve their fleet operations. The software allows users to manage vehicles, equipment, parts, and operators in a streamlined manner. It operates on a subscription-based model, generating revenue through software licenses. Fleetio's platform is designed to be user-friendly and collaborative, making it easier for clients to manage their assets effectively. Unlike many competitors, Fleetio focuses on continuous enhancements to meet the changing needs of its users. The goal of Fleetio is to help businesses of all sizes improve their operational efficiency and manage their fleets more effectively.

Birmingham, AlabamaHeadquarters

2012Year Founded

$165.3MTotal Funding

SERIES_CCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

201-500Employees

Risks

Emerging competition from Nayax's EasyFuelPlus could challenge Fleetio's market share.

Integration issues with Razor Tracking may affect customer satisfaction and retention.

Reliance on partnerships for new features poses risks if partners face difficulties.

Differentiation

Fleetio offers a comprehensive fleet management system with global reach and diverse clientele.

The platform integrates with FuelCloud and Fill-Rite for enhanced on-site fuel management.

Fleetio's mobile app now supports Spanish, broadening its accessibility to Spanish-speaking users.

Upsides

Fleetio's partnership with Razor Tracking enhances its vehicle and asset management capabilities.

The rise of electric vehicles presents opportunities for specialized EV fleet management tools.

Fleetio's focus on sustainability aligns with growing trends in eco-friendly fleet operations.

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