Staff Technical Support Engineer at Kong

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Voracious learner who loves to dig into technical mysteries and has the creativity to solve complex technical problems
Ability to build relationships with like-minded teammates, smart customers, and global partners
Skills in REST and RESTful APIs
Coding skills (at a minimum, read and troubleshoot code)
Experience with Unix/Linux (essential)
Experience with containers, cluster deployment and management tools like Docker and Kubernetes
Knowledge of web architectures, including HTTP
5+ years of experience in a customer-facing technical role

Responsibilities

Working with top developers from around the world, helping to implement Kong Products and Technologies, including API Gateway, AI Gateway and ServiceMesh solutions
Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues
Creating knowledge articles to complement documentation and enable customers to understand product use cases better
Being a driver of innovation within the support team, the company and with customers, by looking for better ways to do the work, improving tools used, and raising the bar on service delivered to Global 5000 customers

Skills

Key technologies and capabilities for this role

API GatewayService MeshAI GatewayTechnical TroubleshootingCustomer SupportKnowledge ArticlesProduct Implementation

Questions & Answers

Common questions about this position

What experience level is required for this role?

The role requires 5+ years of experience in a customer-facing technical role.

What key technical skills are needed for this position?

Essential skills include REST and RESTful APIs, coding skills (at minimum to read and troubleshoot code), Unix/Linux experience, containers like Docker and Kubernetes, and knowledge of web architectures including HTTP.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of company culture can I expect at Kong?

Kong offers a hectic and fast-paced startup environment within the Technical Support Engineering team, emphasizing collaboration with teammates and customers, innovation, real ownership, and driving customer success with Global 5000 clients.

Kong

API management and connectivity solutions provider

About Kong

Kong focuses on API management and connectivity, providing tools that help businesses manage, secure, and optimize their APIs for software communication. Its main product, Kong Gateway, is a fast API gateway that can handle up to 50,000 transactions per second, while Kong Konnect offers a SaaS platform for API management and Kong Mesh manages microservices. Kong stands out by combining open-source technology with enterprise solutions, allowing free access to core features and offering premium services for businesses. The company's goal is to enhance developer productivity, security, and performance for a diverse range of clients in a rapidly growing market.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$334.7MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees