Staff Technical Program Manager (Reliability and Quality) - Remote

Santa Clara, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payment Processing, BiotechnologyIndustries

Requirements

Candidates must have 8+ years of program management experience, with at least 3 years focused on technical reliability or quality. A strong understanding of system architecture, distributed systems, and reliability engineering principles is required, along with familiarity with SDLC models, CI/CD pipelines, deployment automation, observability, and incident management tooling. Proven success in defining and improving SLOs, SLIs, and production readiness processes is essential, as is the ability to lead large-scale, cross-functional programs and translate complex technical goals into clear, actionable outcomes. Experience with Atlassian tools like Jira and Atlas for program tracking and reporting is also necessary.

Responsibilities

The Staff Technical Program Manager will own and drive the vision for quality across proactive practices, reactive processes, and cultural expectations. They will lead cross-functional programs to improve system reliability, scalability, and operational quality, including incident response and production readiness. Key responsibilities include owning the Production Readiness Review (PRR) process, defining and tracking Service Level Objectives (SLOs), streamlining incident management and postmortems, and scaling tooling and automation for observability, alerting, testing, and response. The role also involves mitigating system risks, driving alignment across various teams for reliability prioritization, tracking progress using tools like Atlas and Jira, and embedding continuous learning from incidents and testing.

Skills

Technical Program Management

Reliability Engineering

Quality Assurance

Scalability

Incident Response

Production Readiness

Software Testing

Software Deployment

Observability

Cross-functional Leadership

System Design

Payment Systems

PayNearMe

Flexible payments platform for diverse transactions

About PayNearMe

PayNearMe provides a payments platform that allows customers to pay in various ways, including cards, ACH transactions, cash, and mobile payment methods like PayPal and Venmo. The platform is designed to enhance the payment experience for both customers and businesses, making it easy for clients such as consumer lenders and online gaming companies to collect payments. PayNearMe stands out by offering a secure cash payment service at over 60,000 retail locations, which simplifies the payment process for users who prefer cash. Additionally, the platform utilizes artificial intelligence to personalize customer experiences and improve bill pay. The company's goal is to create a seamless and user-friendly payment experience while generating revenue through fees charged to businesses for processing payments.

Santa Clara, CaliforniaHeadquarters

2009Year Founded

$156.1MTotal Funding

SERIES_DCompany Stage

Fintech, AI & Machine LearningIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Emerging fintech startups could erode PayNearMe's market share with similar solutions.

Regulatory scrutiny may increase compliance costs for PayNearMe.

Partnership with Trustly exposes PayNearMe to open banking data privacy risks.

Differentiation

PayNearMe offers a wide range of payment options, including cash and digital wallets.

The platform integrates AI to enhance personalized customer experiences and improve payment solutions.

Partnerships with companies like Trustly and PayPal expand PayNearMe's payment capabilities.

Upsides

The rise of BNPL services presents an opportunity to expand PayNearMe's payment options.

Increasing mobile wallet usage allows PayNearMe to enhance its mobile-first payment methods.

Open banking regulations in the US offer new integration opportunities for PayNearMe.

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