Site Reliability Engineering Manager

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Non-profitIndustries

Requirements

Candidates must have prior experience managing teams and prior hands-on experience with software or reliability engineering within the last 3 years. A Bachelor's or Master's degree in Computer Science or equivalent work experience is required, along with strong understanding of cloud computing, networking, Linux systems administration, containerization, and infrastructure as code. Proficiency in project management methodologies and effective communication skills in spoken and written English are essential. Candidates must be available for critical meetings and synchronous work between UTC-6 to UTC-3 time zones and be able to travel several times a year.

Responsibilities

The Engineering Manager will manage one to two globally distributed SRE teams, providing guidance, mentorship, and support to ensure team effectiveness and growth. Responsibilities include setting individual performance goals, recruiting, hiring, onboarding new team members, and triaging workload while maintaining focus on priorities. The manager will coordinate with other engineering teams, develop the team's roadmap, and execute annual and quarterly plans. They will lead the definition and execution of team processes, manage incident response, diagnosis, and follow-up on system alerts and outages, and participate in a 24/7 on-call rotation. Additionally, they will facilitate the definition and establishment of Service Level Indicators and Objectives with service owners and stakeholders.

Skills

Team Management

Mentorship

Performance Management

Recruiting

Hiring

Onboarding

Workload Triaging

Prioritization

Roadmap Development

Project Management

Process Definition

Incident Response

System Alerts

Outage Management

On-call Rotation

Service Level Indicators (SLI)

Service Level Objectives (SLO)

Wikimedia Foundation

Operates Wikipedia and free knowledge projects

About Wikimedia Foundation

The Wikimedia Foundation operates Wikipedia and other free knowledge projects, aiming to create a world where everyone can freely access and share knowledge. It provides a platform for users to read, contribute, and share content, while also supporting the volunteer communities that help maintain these projects. The foundation is funded by donations from individuals and institutions, emphasizing its nonprofit status. Unlike many other organizations, it focuses on making knowledge accessible to all without charge, advocating for policies that support free knowledge initiatives. Its goal is to empower individuals to contribute to and benefit from a collective pool of knowledge.

San Francisco, CaliforniaHeadquarters

2003Year Founded

$145.9MTotal Funding

GRANTCompany Stage

Social Impact, EducationIndustries

501-1,000Employees

Benefits

Remote Work Options

Risks

Reliance on Nvidia's AI tech may affect Wikimedia's data processing autonomy.

DSA audit could reveal vulnerabilities requiring significant resources to address.

Decentralized platforms like Mastodon may divert users from Wikipedia.

Differentiation

Wikimedia Foundation operates the world's largest free online encyclopedia, Wikipedia.

It supports a diverse range of projects like Wiktionary and Wikisource.

The Foundation is a non-profit, relying on global donations for funding.

Upsides

Nvidia's NeMo Retriever tech reduced Wikipedia processing time from 30 days to 3 days.

Holistic AI's audit under the DSA enhances Wikimedia's platform safety and accountability.

Collaboration with Open Foundation West Africa combats misinformation during Ghana's elections.

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