ServiceNow

Staff Technical Program Manager

Santa Clara, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Cloud Computing, Enterprise Software, Information TechnologyIndustries

Requirements

Candidates should have demonstrated experience leading programs that span cloud infrastructure design, deployment, and operations with a strong emphasis on scalability, reliability, security, and operational excellence. Proven ability to drive process automation initiatives and align program execution with organizational OKRs across globally distributed teams is required. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is preferred.

Responsibilities

The Staff Technical Program Manager will lead large, high-impact programs spanning cloud capacity engineering and global operations, focusing on infrastructure scalability, reliability, and operational excellence. Responsibilities include leading initiatives across cloud operations, infrastructure engineering, Hyperscaler deployments, reliability engineering, site reliability, problem management, process intelligence, and automation. This role involves initiating programs by establishing vision and measurable business goals, leading alignment on scope, deployment planning, identifying milestones, and securing cross-functional resources. The individual will take ownership for protecting project/program investments, determining and managing internal and external dependencies, understanding stakeholder needs, and managing expectations. Additionally, they will provide thought leadership, drive functional and technical maturity, scalability, and continuous improvement, host and lead executive-level meetings, ensure operational readiness of changes, streamline processes for adoption, and provide leadership by example while developing and sharing best practices.

Skills

Cloud Capacity Engineering
Global Operations
Infrastructure Scalability
Reliability Engineering
Site Reliability
Problem Management
Process Intelligence
Automation
Program Management
Cross-functional Team Leadership
Process Automation
OKRs
Cloud Operations
Infrastructure Engineering
Hyperscaler Deployments

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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