Staff Technical Program Manager, Connectivity Infrastructure
General MotorsFull Time
Expert & Leadership (9+ years)
Candidates should have demonstrated experience leading programs that span cloud infrastructure design, deployment, and operations with a strong emphasis on scalability, reliability, security, and operational excellence. Proven ability to drive process automation initiatives and align program execution with organizational OKRs across globally distributed teams is required. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is preferred.
The Staff Technical Program Manager will lead large, high-impact programs spanning cloud capacity engineering and global operations, focusing on infrastructure scalability, reliability, and operational excellence. Responsibilities include leading initiatives across cloud operations, infrastructure engineering, Hyperscaler deployments, reliability engineering, site reliability, problem management, process intelligence, and automation. This role involves initiating programs by establishing vision and measurable business goals, leading alignment on scope, deployment planning, identifying milestones, and securing cross-functional resources. The individual will take ownership for protecting project/program investments, determining and managing internal and external dependencies, understanding stakeholder needs, and managing expectations. Additionally, they will provide thought leadership, drive functional and technical maturity, scalability, and continuous improvement, host and lead executive-level meetings, ensure operational readiness of changes, streamline processes for adoption, and provide leadership by example while developing and sharing best practices.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.