Solutions Engineer, AT&T
RingCentralSalary not specified
- Full Time
- Junior (1 to 2 years)
$60,000 – $80,000Compensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, NetworkingIndustries
Requirements
Candidates should possess a Diploma in Information Technology, Computer Engineering, or Telecommunications, or an equivalent qualification, and a minimum of two years of experience in the telecommunications industry. Strong general knowledge of WAN is required, and CCNA Routing and Switching certifications are preferred, with CCNP being highly desirable. The role requires experience managing WAN networks and Cisco routers & switches, along with extensive hands-on experience in WAN/LAN networking, including knowledge of TCP/IP, SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, and other relevant protocols and technologies.
Responsibilities
The Staff Associate Work Center Tech Supt will proactively manage and monitor network performance 24/7 to meet customer Service Level expectations, investigating and diagnosing network issues and coordinating root cause analysis. They will also conduct proactive and reactive technical support, troubleshoot network platform issues, manage ISP’s and equipment vendors, articulate technical information to customers and staff, manage incoming calls and escalations, schedule testing tasks, facilitate communication among stakeholders, and update ticketing systems. Furthermore, the role involves maintaining system configurations to achieve performance and reliability levels, conducting root cause analysis on network faults, and ensuring adherence to AT&T policies and procedures.
Skills
WAN
TCP/IP
SNMP
METRO-E
GIG-E
SINGLE/MULTI MODE FIBER CABLE TERMIINATION
E1
DS3
Cisco Routers
Cisco Switches
Network Monitoring
Troubleshooting
Root Cause Analysis
ISP Management
AT&T
Telecommunications services including wireless and broadband
About AT&T
AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.
Key Metrics
Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees